Aaa Aaa Email & Phone Number

Manila

KEY STRENGTHS• Process Improvement and Quality Assurance • Process alignment and streamlining • Have had experiences in a team environment, working both as competent leader and active subordinate• Can interact with different people and able to manage and adapt to situations of high pressure and challenges• Coaching and Interpersonal Skills Responsibilities:- Responsible in answering process enquiry and serve as the floor walker in operations.- Quality Audits- Provides process analysis and quality improvement- Coaching the agents regarding their quality performance- Organizing process update briefing- Preparation of forecasting reports and analysis based on the needs of the management regarding trends of cases volume percategory

Manila, Philippines

Responsibilities:- Attending customer’s concerns via outbound call and email- Escalation management to designated teams - Creating simple analysis of usual opportunities and challenges for the team- Analyzing the customer’s concerns and prioritizing them according to the client’s request- Conducting analysis with regards of process and quality improvement- Conducting reports based on the needs of the management

Mckinley Hills, Taguig City

Responsibilities:- Responsible in Adverse event reporting and documentation- Filing of documents- Sorting of the updated and obsolete documents- Attending the request of the PPD Medical Manager- Administrative task and clerical works- Responsible in expense monitoring and other ad hoc task

Pasay City

Responsibilities:- Cargo acceptance and commodity checking- Cargo documentation- Attending client’s concerns and enquiry about exports and imports process- Coordinating with customs representative in cargo processing- Cargo Shipment monitoring- Build up monitoring (operations)- Conducting reports as per request by the manager or the supervisor