Andrew Abbott Email & Phone Number

Bay Area/Global, Us

Recruited to stabilize and rebuild a global sales organization for an innovative service delivery organization and crowdsourcing platform. Led sales/business development, account executives, presales and sales engineer teams. Responsible for sales and revenue processes & operations.• Stabilized a disrupted sales organization, growing company revenue 10% and revenue per resource by over 30% in first year via a combination of external and internal strategies including focusing on strategic accounts, adjusting product mix, increasing technical sales support, and hands-on involvement. • Restructured the sales org by channel optimizing for our main partner, Wipro. This enabled greater enterprise focus and increased channel bookings by 18%, including the two of the biggest bookings quarters in the company’s 20-year history.• Improved Cost to Book and accelerated Revenue Recognition via efforts such as revamping sales playbook and enablement content, overhaul of the case studies, and building new CRM experiences and reports to improve overall efficiency and data quality.• Booked and delivered first AI/ML deal to a direct customer in 3 years, bringing in over $300k in revenue and a highly referenceable customer in the Broad Institute (Cambridge, MA).

Bay Area/Global, Us

Recruited to build a customer success team to improve customer NPS, reduce churn, and contribute to growth at existing accounts. Led this and the expert services team and was responsible for the delivery and recognition of revenue across the company.• Built a global customer success team tasked with supporting a complicated product catalog and diverse range of global customers. Implemented a variety of best practices and initiatives to establish a more rigorous and automated NPS and CSAT solution, contributing to product improvements and successful intervention in at-risk engagements. • Improved productivity of expert services organization by 15% by implementing an effective utilization framework, building a project management solution to improve data and customer support, and instituting a mentoring program to improve team’s overall capabilities.• Prevented loss of >$1M in revenue through direct and continued involvement on our most significant engagement of the year, a digital transformation of a full banking ecosystem; worked with customer, partner, and program executives to navigate a highly at-risk effort and move program out of red.

Bay Area/Global, Us

Served a dual role as sales director, managing a global team of account executives and directly leading on key strategic accounts. Responsible for telecom, manufacturing, and energy domains.• Consistently exceeded individual and team bookings and revenue targets and led the company in revenue twice.• Grew the telecom practice into largest in organization, maintaining and expanding at existing marquee accounts in US and UK while acquiring new customers in Austria, Spain, Australia, and South Africa. • Booked largest deal in company history; both the first deal > $10M and the first multi-year engagement.

Bay Area/Global, Us

Tasked with leading project managers, expert services, and virtual teams to deliver high quality solutions at multiple accounts. Accountable for revenue recognition and growth.• Delivered > $1M in revenue at a new telecom customer (T-Mobile) via a deep partnership with customer and partner stakeholders and aggressive virtual and onsite campaigns.• Sold and delivered > $1M single-year program at Comcast with partners at Wipro, via an innovative core-flex delivery model delivered. Solutions built include a complete overhaul of their career site and a new developer portal for their third-party ecosystem play.

Bay Area/Global, Us

Bay Area/Global, Us

Boston, Ma, Us

Bay Area/Global, Us

Us

• Managed the analysis and design of an enterprise document management system to replace a 20 year old legacy imaging application for the Workplace Safety Insurance Board of Ontario. The designed J2ee solution would tightly integrate with IBM’s Curám Case Management and Kofax document capture software, as well as to other internal system, to provide the WSIB with a solution that would significantly improve the efficiency, accuracy and speed in which they process claims, while drastically improving security, reliability & uptime, and gaining required regulatory compliance.

Bay Area/Global, Us

• Led effort to design & implement social networking capabilities – blogs, ratings, friending & chat - for an innovative retail e-commerce site. Project team comprised over 80 distributed international resources and allows the customer to improve its user experience, increase session duration/stickiness and revenue, and continue to differentiate itself from its competitors by offering these popular mainstream features. • Directed the development of a network visualization application for a privately held electronic trading firm. By coordinating the efforts of a globally distributed team of over 50 resources and integrating tightly with the client, it allowed the customer to respond to the businesses ever- changing requirements and construct a solution that allowed them to improve their understanding of the flow of critical data through their entire network infrastructure. • Managed the full development cycle of enterprise component-based business applications utilizing a worldwide team of architects, developers, testers and deployment engineers to deliver successfully and on-time to customers. Responsible for all aspects of project scope, budget, resource, & client management.

Us

• Design, developed & supported a web-based case management application for the Department of Treasury, generating over $500K in services revenue and allowing customer to reduce claim response time by 50% and fulfill government compliance requirement. Efforts included requirements gathering & business analysis, solution architecture & design, and managing & leading the development, deployment and enablement effort. • Drove the design & development of an enterprise document management system and workflow application for a medical records processing company. The solution enabled the customer to review medical charts with drastically increased efficiency, speed, and transparency; in addition, it allowed them to off-shore much of their work, realizing an even greater ROI. Directed an international development effort consisting of both local and off-shore resources while delivering the application under budget.• Extensive experience developing and supporting both .NET & J2EE web-based applications.

Spearheaded development of customer-specific J2EE Case Management system; application then incorporated by Engineering and sold as base product.

Hartford, Connecticut, Us

• Designed data access layer for J2EE-based financial web-site, providing interface with TIBCO. • Built the personalization section of a J2EE application for a B2B startup.

Emba Candidate

Pmp

Bachelor Of Arts, Computer Science, History

Education record

Education record

Education record