The Manager of Communication oversees and is charged with the purchasing, installation, maintenance and associated security of mobile/voice/data/network security/physical security hardware and software systems.

Responsible for the design, implementation, and operation of a multi-site, multi-data center network environment.

Lead Unified Communications and Voice Administrator worked and or implemented the following technologies for 73 branch sites and two data centers using a centralized system. Performed maintenance and upgrades during maintenance windows and or emergencies. Designed and updated documentation for end users, supervisors, technical support, and disaster recoveries. Utilize Microsoft Project for project management.• Cisco Unified Communications Managero Implemented Softphoneo Implemented Extension Mobilityo Designed and Implemented telephony to ITSP via CUBEo Manage and Troubleshoot SIP, PRI, Analog telephony, voice gateways connected using either H323, MGCP, or SIP protocolso Designed and implemented Route Groups, Calling Search Spaces, Route Partitions, and many other advanced configurationso Implemented life cycle equipment replacement such as phones, paging speakers, ATA’s, etc.• Cisco Unity Connectiono Managed and troubleshoot• Cisco IM and Presenceo Designed and Implemented for proof of concept for comparison to Skype for Business• Cisco Contact Center Expresso Managed, Upgraded, and Installedo Implemented High Availabilityo Implemented Omni-channel communications with voice, chat, and emailo Advanced skills with scripting• Cisco Unified Border Gatewayo Designed and implemented SIP with ITSP to replace analog and PRI lines to reduce costs greatly• Cisco Expresswayo Designed and implemented for VPNless softphone useOther assigned duties• Physical Securityo Managed and troubleshoot security systemo Work with a vendor for issues out of reach/scope• Network Administrationo Co-Op Projects with team members include Branch site circuit upgrades Branch site network equipment upgrades Wireless upgrades

Serves as the COMSEC Account Manager (ACAM) for 2nd Infantry Brigade Combat Team (2IBCT); responsible for the training, handling, processing, security and maintenance of Communication Security (COMSEC) Controlled Cryptographic Items (CCI), physical and electronic keys throughout seven Battalions; accountable for COMSEC equipment in excess of $30,000; maintains working Emergency Evacuation and Relocation plans and procedures for all accountable items, inventories and backups; oversees secure transfer policies of all material; ensures 24 hr availability of COMSEC support.

Served as an Instructor/Writer; provided technical training for over 700 Initial Entry Training (IET), international, and reclassification Soldiers annually; develops, maintains, and updates course material; conducts remedial training, examinations, and evaluations of Soldiers for the purpose of awarding the Military Occupational Specialty (MOS) 25B; ensures accountability and positive control of test materials protecting the integrity of examinations;Instructed Cisco Switching and Routing, CompTIA Security+. Created lesson plans and outlines and presented new ideas, enhanced the tracking of students academic evaluations, simplified and streamlined database management.

Implemented, configured, troubleshoot, and maintained a Local Area Network comprised of over 50 users connected via satellite to a Wide Area Network. Maintained printers, file sharing, and provided customer service to the users. Presented reports to managers and briefings to supporting units and guests. Supervised a team of three employees.