Front Desk
Current- Welcoming customers and visitors and ensuring that required procedures are followed- Conducting tours for potential clients, informing them of services and demonstrating facilities and equipment, ensuring compliance with fitness time standards - Introducing new members to the club and giving them a tour to enhance their satisfaction- Monitor and evaluate customer experience by using satisfaction assessment methods to identify areas for improvement- Participate in developing new concepts to enhance customer experience, implement improvement plans and measure their effectiveness- Respond to customer complaints by taking appropriate action and escalating to the direct supervisor when necessary