Senior Support Representative
Current
Dec 2024 - Present
AeroLeads people directory · profile
Andy Wall Email & Phone Number
Senior Support Representative
at
Healthie
1 work email found
@autodesk.com
1 phone found area 845
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Support Representative
Location
Burbank, California, United States
Who is Andy Wall? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Andy Wall is listed as Senior Support Representative at Healthie, based in Burbank, California, United States. AeroLeads shows a work email signal at autodesk.com, phone signal with area code 845, and a matched LinkedIn profile for Andy Wall.
Andy Wall previously worked as Customer Service Representative & Technical Account Manager at Autodesk and Customer Success Manager at Moxion. Andy Wall holds Cinematography And Film/Video Production from Brooklyn College.
Company email context
Email format at Healthie
This section adds company-level context without repeating Andy Wall's masked contact details.
{first}.{last}@autodesk.com
86% confidence
AeroLeads found 1 current-domain work email signal for Andy Wall. Compare company email patterns before reaching out.
Profile bio
About Andy Wall
I come to UX writing and documentation from the combination of an extensive background in email-based customer success that focuses on clarifying the complex, a drive to accrue comprehensive product knowledge, and a love of the puzzle that is choosing the right words to clearly communicate constructively. I was also a recurring contributor to the weekly We Support (@wesupportnyc) newsletter and continue to work on my own creative projects.
Listed skills include Ilife, Aperture, Iwork, Mac Os X, and 26 others.
Current workplace
Andy Wall's current company
Company context helps verify the profile and gives searchers a useful next step.
11 roles
Andy Wall work experience
A career timeline built from the work history available for this profile.
Customer Service Representative & Technical Account Manager
- Maintained trusted relationships with film & TV professionals through highly responsive email and phone support, as well as in-person and online training sessions. - Maintained onboarding documentation to ensure scalable growth.- Continued collaborating on UX Writing projects with engineering, product and design teams.- Ran recurring meetings with key.
Feb 2022 - Apr 2024
Customer Success Manager
Moxion
- Established the foundations of Moxion Support, elevating it to a film & TV industry leader.- Created UX Writing practice in collaboration with design, product and engineering.- Collaborated with those teams to define and name new products. - Reduced support ticket load through a series of new error messages.- Built trusted relationships with film & TV.
Mar 2019 - Apr 2024
Manager, Platform And Vod Support
- Lead support for Vimeo’s On Demand user storefront. - Created in-depth internal and external VOD documentation that’s still in use. - Utilized product knowledge to surface and work with devs on bug tickets.- Analyzed and translated site usage into new documentation and policies.
Aug 2015 - Jan 2019
Manager, Enterprise Support
- Handled all inquiries from potential Enterprise-level users.- Collaborated with Enterprise-level users to create solutions customized to their needs. - Updated internal documentation related to Enterprise customers. - Tracked user requests for possible new product directions.
Aug 2015 - Jan 2019
Manager, Community After Hours Support
- Managed the overnight support team and served as main POC to daytime staff.- Trained APAC and EMEA team members in close-reading to boost troubleshooting skills.- Created saved replies based on deep product knowledge to increase single-touch replies.- Handled the approval of timecards and scheduling requests.
Feb 2014 - Aug 2015
Content + Community Associate
- Provided detailed, thorough customer support within SLA timelines.- Tracked and documented technical issues for escalation to technical support team. - Managed and moderated site content and community.- Ran several Weekend Challenges to drive community engagement.
Jun 2013 - Feb 2014
Associate Producer, Location Manager
Independent
"Sisters" Short film, digital Started out as location manager and worked my way up to an Associate Producer credit. Scouted and secured locations, organized transportation for equipment, cast, and crew. Smoothed production & personnel snags to ensure progression of a smooth, timely shoot.
Jul 2014 - Aug 2014
Visual Specialist
- Trained new and old employees across the company in operations and visual standards.- Prepped stores for company-wide product launches as part of a select, internal team.- Translated working methods from flagship to smaller stores to improve efficiency.
Aug 2007 - Sep 2012
Producer
Independent
Palace Hotel, 16mm Short FilmWorked with director to recruit crew, acquire film equipment, scout and secure locations, and make/meet the shooting schedule.
Apr 2009 - Sep 2009
Writer, Director, D.P.
Independent
Five scenes shot on digital video for an Acting Reel. Formatted and rewrote scenes. Recruited actors and crew; coordinated a shooting schedule. Lit scenes, operated the camera and recorded sound. Worked with actors to get the desired performances.
Jun 2009 - Jul 2009
4 education records
Andy Wall education
Cinematography And Film/Video Production
Brooklyn College
Associates Of Science, Communications And Media Arts
Dutchess Community College
Design And Visual Communications, General
University Of Washington
Certificate, Ux Writing (Content Design)
Ux Writing Hub
FAQ
Frequently asked questions about Andy Wall
Quick answers generated from the profile data available on this page.
What company does Andy Wall work for?
Andy Wall works for Healthie.
What is Andy Wall's role at Healthie?
Andy Wall is listed as Senior Support Representative at Healthie.
What is Andy Wall's email address?
AeroLeads has found 1 work email signal at @autodesk.com for Andy Wall at Healthie.
What is Andy Wall's phone number?
AeroLeads has found 1 phone signal(s) with area code 845 for Andy Wall at Healthie.
Where is Andy Wall based?
Andy Wall is based in Burbank, California, United States while working with Healthie.
What companies has Andy Wall worked for?
Andy Wall has worked for Healthie, Autodesk, Moxion, Vimeo, and Independent.
How can I contact Andy Wall?
You can use AeroLeads to view verified contact signals for Andy Wall at Healthie, including work email, phone, and LinkedIn data when available.
What schools did Andy Wall attend?
Andy Wall holds Cinematography And Film/Video Production from Brooklyn College.
What skills is Andy Wall known for?
Andy Wall is listed with skills including Ilife, Aperture, Iwork, Mac Os X, Mac, Video, Video Editing, and Imovie.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial