Abdullah Abbadi Email & Phone Number

Amman, Jordan

● Worked at both Khalda Branch and Al Rawnaq Branch, managed an average of 20 to 30 clients daily, with a focus on providing exceptional service.● Recognized as a top performer, achieving an overachievement status for Q2 2022, and earning the prestigious High Achiever Award, ranking among the top 10 performers in the organization.● Facilitated a wide range of financial services, including the processing of loans, opening of accounts, and the promotion of various banking products and cards, tailoring solutions to meet individual customer needs and issued debit cards, prepaid cards, and electronic services.● Demonstrated an unwavering commitment to elevating the customer experience, diligently following up on leads through various channels to foster lasting relationships and identify opportunities for financial solutions.● Responsively addressed customer inquiries, providing clear and accurate information to ensure client satisfaction and confidence in the bank's services.● Handled all types of loan applications, guiding customers through the application process, evaluating eligibility, and facilitating loan disbursements.● Implemented Know Your Customer (KYC) protocols, ensuring compliance with regulatory requirements and safeguarding the bank against potential risks.

Amman, Jordan

● Managed 3 tellers in Sweifieh Branch, oversaw their training and provided them with the guidance them with the daily cash they need to start operations.● Generated reports on the daily transactions of all tellers and counted registers at the end of the shift and secured the placement vault.● Oversaw the timely replenishment of ATM.● Determined the branch’s cash needs in various currencies, to secure the necessary cash, and maintain the cash balance according to the established limits.● Matched the movement and balance of the branch’s main vault, the balance of the Teller employees’ boxes, and the ATM on a daily basis, to ensure the correctness of the work.● Carried out surprise inventory work on the teller boxes to ensure that the actual cash matches the accounting balance of the teller employees.

Amman, Jordan

● Performed 100+ operations per day in Sweifieh Branch including deposits, withdrawals, transfer, money exchange, issuing cheques and bills payment.● Practiced cross-selling of banking products such as loans, credit cards, and other channels of banking such as online banking. ● Accurately received, counted, and distributed the cash; Balanced out cash register at the end of the shift.● Met customer requests with the speed and accuracy required regarding banking services.