A dedicated IT manager, ensuring seamless operations, project delivery, desktop and infrastructure support

As the Service Delivery Manager for LeftBrain, I oversaw all aspects of service provision, including outsourced support, infrastructure management, and client guidance. My role involved ensuring smooth operations, meeting SLAs, and maintaining high customer satisfaction. I collaborated with internal teams to optimize processes and resources while serving as a trusted advisor to clients, offering guidance on technology solutions and growth opportunities.

As the Client Advocate for LeftBrain, I was dedicated to representing clients' interests and ensuring their satisfaction. I worked closely with internal teams to address their concerns promptly and provide proactive support where required.

As the Helpdesk Manager at MAC Consultants, I was responsible for overseeing the smooth operation of our helpdesk services.I oversaw the allocation of resources, ensuring that helpdesk tickets were prioritized and resolved in a timely manner to minimize downtime for our clients.

As the Print and Video Specialist at Support Partners, I ensured smooth operations in the broadcast and print departments. I managed day-to-day activities in the print studio, overseeing hardware, software, and workflow. Additionally, I provided technical support to content creators, troubleshooting equipment issues and optimizing processes to deliver high-quality productions efficiently.

Looking after the helpdesk team and providing support to 300 staff in the U.K including remote support to offices in Athens, Chennai, Amsterdam and the United States.Projects Include -Rolling out of laptop encryption in the London office.Introduction and deployment of OSX imaging software to the London and Athens offices.

Providing Support and Solutions to over 400 staff split into two different WPP companies - Y&R and Wunderman.

Support to Infrastructure role, managing over 700 staff world wide including site visits.Project/Network management as well as overseeing office moves and setting up of new across Europe.Some of my skills include the following;Avaya IP Telephony Deployment/Configuration and SupportSonic wall Firewall ConfigurationSonic wall SSL VPNExchange Server 2003/2007/2010 Mac OS X server Deployment/MaintenanceZimbra Mail server Configuration and DeploymentHP Switch ManagementOutlook O365Adobe Creative Suite (troubleshooting)Extensis Font Management - Deployment and ConfigurationVMware vSphere Virtualisation Deployment/Configuration and MaintenanceHP Proliant Servers Deployment and ConfigurationRetrospect BackupSymantec BackupAIT Backup devicesBlackberry Enterprise Server build/deployment/maintenanceApple Mac Support

As a Senior Network Engineer in the VSAT sector, I specialized in designing, implementing, and maintaining satellite communication networks. My role involved creating customized network solutions, overseeing installations, and troubleshooting issues to ensure seamless connectivity for clients in remote areas. I collaborated with various stakeholders to deliver projects on time and provided mentorship to junior engineers.

As the Lead Engineer in the VSAT sector, I oversaw the design, implementation, and maintenance of satellite communication networks. Leading a team, I ensured efficient deployments, optimized performance, and facilitated seamless communication with stakeholders. My role focused on driving innovation and delivering reliable connectivity solutions to our clients.Avaya/Lucent/Orinoco Residential GatewayDNSWWANWLANTCP/IPWindows NT ServerVSATVPN Solutions