Aabha Singh, Mba Email and Phone Number

- Resolved complex customer issues related to regulatory complaints, congressional inquiries, media issues, legal issues, and executive inquiries that were escalated to the CEO and other members of senior management- Communicated directly with senior executives and partners, across all regions, to resolve high profile cases and situations- Applied appropriate tools available and documents information correctly, to handle customer’s concerns and provide resolution in an efficient manner- Remained knowledgeable about Chase’s continually changing products and services & policies and procedures- Addressed ad-hoc duties & projects as assigned by the team lead, dealing with the hotline and hot case team

- Guided clients on how to complete their banking needs with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform- Exhibited strong customer service skills, presented consumer-bank focused products and services, while offering new tools to help customers meet their consumer banking and investment goals- Proactively collaborated with team members by connecting them with clients, in order to help our clients address their financial needs and establish long-lasting relationships- Ensured financial transactions are completed accurately and efficiently, while complying with all policies and procedures

- Supported 3 tele-acquisition channel programs, as part of the ID team in Global Merchant Services to drive Merchant acceptance and activation.- Leveraged partnerships with cross-functional teams to strategize, market, and analyze methods to achieve our business goal of decreasing rejections/increasing the growth of signings with merchants, past/present/prospect.- Managed external vendor & internal stakeholder relationships and tracked, measured, reported and evaluated their performance- Provided insights in weekly/monthly reports, utilizing CRM tools, through the gathering of data analytics and listening to calls of merchants

- Partnered with cross-functional teams to assist in accurate forecasting of annual sales estimates each month, using CRM tools- Responsible for performance management and presented key findings to senior leaders in an efficient and timely manner to drive the shoe department sales- Supported pricing team for new and existing products and supported marketing execution team for promotional and clearance signing- Team Development: Drove the development and training of associates. Coached in the moment, to accelerate the performance of the team

- Provided strategic & administrative support to bolster client relations and retention- Provided responsive, consultative support to the team to ensure business strategy was being met- Analyzed accounting data, built dashboards, created databases, and managed overall budgets- Compiled data and prepared a variety of reports as requested by clients, suppliers and distributors

- Accurately and efficiently processed and recorded routine transactions for bank customers including cashing checks, accepting deposit and withdrawals, processing loan payments and money transfer- Provided trends and forecasts; explained processes and techniques; recommended actions- Promoted and advised on bank’s products and services, to increase branch sales quota- Maintained vault custodian & ATM custodian to control records