⮚ Spearheaded a team of over 40 employees working from 10 different cities across the world⮚ Oversaw executive leadership, more than 30 training, including liaising with stakeholders, internal, and external customers⮚ Executed more than 15 product developments, including software development lifecycle, testing, and QA⮚ Launched intensive business strategies, short-term goals, and long-term objectives resulting in cost elimination by 50%⮚ Strengthened 3 departments and focused on recruiting key market players, while providing functional management and establishing performance metrics⮚ Fostered change in company culture to be more transparent, and accountable within 2 years⮚ Implemented high-quality product development with designated sales pipeline consequently growing the revenue by 120% in 1.5 years time span

⮚ Managed the end-to-end project life cycle of more than 100 Language Translation Projects and generated more than $1 Million in revenue⮚ 25% improvements in project health by assisting Business Operations Manager in Cost Plan, Resource, Metric, Schedule, and Quality Management⮚ Increased project success ratio by 95% by tracking the project’s progress and handling any issues that arise with regards to project KPIs⮚ Submit project deliverables to the customers along with closure email communication as per project plan⮚ Performed Root Cause Analysis for identifying problems, and subsequently reducing customer complaints by 80%⮚ Create, standardize, and maintain comprehensive process-related 15 Work Instructions and SOPs for flawless execution of the project

⮚ Monitoring Map Digitization Projects with a quarterly budget of more than 6000 hours⮚ Growth of 20% in productivity by coordinating project-specific activities, and information with Project managers⮚ Liaising with Project Managers and coordinators to define project scope, and objectives resulting 100% KPI score⮚ Communicate project status with 3 Stakeholders and 2 internal customers on a weekly basis⮚ Seeking support with the Core Map Engineering team for implementing 2 new functionalities, and enhancing the tool experience that led to budget-saving of 15%⮚ Creating 6 effective dashboards in Tableau and Excel for Project Monitoring ⮚ Perform weekly quality checks in the map database to assess 16 analysts’ performance