Vp Of Strategy And Innovation
Current•Ensure a consistent and innovative technology strategy is developed and articulated for our North American customer base with clearly documented solutions architecture•Provide leadership and support for North America business •Launched our St. Louis office growing it from a team of 2 to 10 people in 16 months•Lead and grow our Client Success team, ensuring we have a high-performing team•Oversee management of all key customer accounts in North America•Drive customer renewal and expansions•Provide internal governance across customer projects and ensure appropriate customer governance is in place• Tracking and reporting on account progress across our customers and escalating appropriately where required•Growing the reference ability of the client(s) and positively impacting how the client communicates the value of its relationship with Oneview working on executive sponsor programs, quarterly account meetings, customer feedback points and others. •Work with customers to ensure they understand and use the Oneview platform to the full potential, identifying optimization opportunities or product enhancements to drive customer success •Orchestrate people and teams across the company to support customer success •Address escalated client issues with speed and urgency•Collaborate with our product team to identify customer pain points, facilitate product research and innovation partnerships•Champion customer centricity across the organization•Mentor the technical service consultants and other technical resources in the US.•Ensure solutions governance through the delivery and ensuring that the solutions are consistent with the agreed architecture and with the customer's enterprise architecture, including sign-off on the RTM and Solutions Design.
