Client Relationship Manager
CurrentBrought on to develop the Client Relations Manager program. Responsible for assessing the current state of operations and identifying barriers to optimal organizational performance. Devised a strategic roadmap and oversaw program launch, ensuring the appropriate solutions were implemented to address program challenges. Managed the overall success of the program, while continuously monitoring progress to ensure milestones are met.- Lead relationship manager for 13 executive level clients and respective divisions.- Works with unit leaders to build high performing teams. Facilitates team development activities, issue resolution and coaching for personal and professional growth. - Provides consultation and expert advice to increase efficiency for complex division-level projects.- Establishes partnerships with stakeholders to identify, prioritize, and mitigate gaps in personnel management and project planning.- Developed a SharePoint system to track project statuses with stakeholder notifications when items are updated.- Developed a post-implementation survey for customer satisfaction. Conducted research and used survey results to create strategies for future program success.