Ensurea accuracy and completeness in the transaction database (Follow Up Boss) by extracting and validating data from deal documents and correspondence.Maintains consistent communication with sales teams to obtain timely updates on transactions.Monitors and manages dashboards, conducting regular data quality checks to ensure accuracy. (Dotloop, Docusign, Trello)Generates and prepares routine and ad-hoc reports from the transaction database for management review.Organizes and maintains electronic deal files in compliance with Department of Real Estate requirements.

Developed and implemented processes for communication, tracking, and vetting to connect clients with qualified real estate agents.Evaluated real estate trends and created detailed reports for stakeholders.Consulted clients on permanent change of station (PCS) moves and matched them with suitable agents.Managed transaction, client, and agent tracking systems, ensuring timely follow-ups and finalizing audits for state review.Generated new business by maintaining client and agent relationships and promptly following up on leads.Organized community outreach events, created and distributed agent profiles, and marketed the business on personal social media.Resolved client and agent complaints, developed communication templates, and managed CRM data to improve client satisfaction and closing outcomes.