1. Identify and resolve incidents or problem within the target service level agreement (SLA). 2. Review known errors and come up with an action plan to permanently fix issues associated with incidents or problems to achieve target service level. 3. Responsible for effective provisioning, deployment, monitoring, installations/configurations, operation and maintenance of system hardware and software and related infrastructures4. Ensures the availability of system through disaster recovery/business continuity planning, testing and execution5. Implements redundant or active or passive integration software ensuring less operation disruptions VMware Server Administrator1. To build and install computer infrastructure, which encompasses hardware, servers, and virtual machines, using a VMware environment such as vSphere. To configure it for production by creating user accounts, controlling access to networks, and managing storage and security settings.2. To perform regular maintenance, and to monitor client systems daily and pinpoint problem areas. Proactively design and install upgrades, releases, and application patches. Also update drivers, servers, and firmware with newer technology.3. To provide technical support to end users at all times, Respond promptly to issues reported by end user’s, conducting root cause analysis and going through various testing scenarios for thorough resolution. G-Suite Administrator1. Administer the domain, organizations, users and groups, including security settings, access permissions, and matriculation for G Suite.2. Support end users with issues related to connectivity to the messaging systems, that includes support for GMail, message tracking and message relays.3. Manage and administer Google EMM (Enterprise Mobility Management) environment, enterprise Mobile App Store, device enrollments and resolve complex mobile OS specific issues.4. Escalate support issues to Google Support, follow up and resolve them in a timely manner.

1. Investigated hardware product issues involving materials and software and devised solutions.2. Collaborated with vendors to locate replacement components and resolve advanced problems.3. Linked computers to network and peripheral equipment, including printers and scanners.4. Used diagnostic tools to identify hardware failures and replace non-functional components.5. Patched software and installed new versions to eliminate security problems and protect data.6. Backed up company data on regular basis, successfully recovering critical information aftermalware attacks.7. Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.8. Configured hardware, devices and software to set up work stations for employees.9. Responded to support requests from end users and patiently walked individuals through basictroubleshooting tasks.10. Explained technical information in clear terms to non-technical individuals topromote better understanding.