Abraham Castro Email & Phone Number

Fiesta Chevrolet

Fiesta Chevrolet

Establish customer relationshipsImplement excellent customer serviceCreate negotiable deals that satisfies customers needsDevelop product knowledge and expertiseMarket product

Weslaco, Texas

Create business-to-business quotes that adjusts well to a predefined budgetAnalyze technology market trends to find operational cost effective solutionsWork with multiple vendors to engage in business where both organizations benefitDocument essential information technology processes for reference and training purposesManage IT Projects from beginning to end implementing project management toolsSet up and management of district e-mail, primary system administratorManage internet use of access policy by implementing internet filters/firewalls (iBoss Enterprise Reporter)Manage proctor caching for STAAR-L and TELPAS examinationsEstablish voice and data networks by running, pulling, terminating, and splicing cables Install telecommunications equipment, routers, switches, internet filters, and cable traysManage internet use of access policy by implementing internet filters/firewalls (iBoss Enterprise Reporter) Perform diagnostics and troubleshooting of system issues assigned through desk ticketsDocument essential information technology processes for reference and training purposes

Mcallen, Texas Area

Evaluate, Analyze and Solve Information Technology ProblemsDocument resolutions and analyze trends for ways to prevent future occurrencesPrioritize and schedule work orders according to importance and demandCreate and maintain positive customer relationsSoftware and Hardware Problem Solving (Networking, Servers, Cabling, Mobile Devices)Server Configuration (Application Server, File Sharing Services, Active Directory)Installing and Configuration of Security Systems using DVR technologies. Give IT support through contracts to large enterprises such as OfficeDepot, Rue21, McDonalds, Chilis, Silver Jeans, The Childrens Place, Valleywide housing authorities.

Edinburg, Texas

Principle Duties & Responsibilities:Provides customer engagement in positive and approachable manner.Assists in maintaining a clean, well-stocked store for customers during their shopping experience.Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.Independently stocks shelves and recovers merchandise in the store.Accurately handles customer funds and processes transactions using the POS system.Remains constantly aware of customer activity to ensure a safe and secure shopping environment.Performs all other duties as assigned in order to maintain an effective and profitable store operation.Skills & Competencies Utilized: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Edinburg, Texas

-Managed campus-wide technology for two elementary campuses per school year. Cano/Gonzalez Elementary Gorena Elementary Lincoln B. Johnson Elementary-Applied problem solving skills and communication managing skills when unprecedented incidents occurred.-Loss prevention skills were applied throughout school years Managed technology inventory for assigned campuses Computers Projectors Laptops Interwrite Pads Network Printers-Technology Implementation and training provided for teachers attaining new technology promoting technology involvement district wide.-Hardware and Software Installations and Troubleshooting TCP/IP configuration Domain configuration Print server configuration Application server configuration and troubleshooting-Performing Computer Maintenance: formatting PC’s, Replacing RAM, Troubleshooting -Update and maintain school website with html and CSS languages were used

Master Of Science, Information Technology (Msit), 4.00

Relevant Coursework: Foundations of Software, Principles Info Tech Sys, Design for IT Systems, Cyber-security and Forensics, Foundation.

Bachelor Of Business Administration (Bba), Computer Information Systems, 3.4

Dean’s List: Spring 2010 Spring 2011 Fall 2012 Relevant Coursework: Business Intelligence, Systems Analysis, Information Security.