Alicia Chavez Email & Phone Number

Phoenix, Az, Us

In my role, I support process enhancement and redesign efforts to streamline the IT Demand and Intake process. This involves reviewing and analyzing the effectiveness and efficiency of existing demand systems and processes, and developing strategies for improvement, consolidation, or decommissioning. I provide insight into the scope and parameters of required analysis to define outcome criteria and deliver measurable actions both in daily tasks and project work. Additionally, I contribute to identifying key data points from raw data, generating meaningful metrics, and presenting these metrics at an executive level. I support research efforts to make informed recommendations and ensure compliance with all federal, state, and local information security laws, rules, and guidelines. I stay current with the latest industry information and work effectively within established procedures with minimal oversight, while maintaining strong communication with leaders at all levels of the organization.

Phoenix, Arizona, United States

As Cybersecurity Business Systems Analyst I, I was responsible for financial continuous monitoring. I helped build an issue management system in ServiceNow and monitored and followed up with control owners on organizational audit issues. I tracked and documented audit issues, sent regular follow-up emails, and met with control owners to ensure timely resolution.

Phoenix, Arizona Area

As an Information Technology Coordinator I, I played a vital role in ensuring a streamlined and secure access management process, guaranteeing that employees had the necessary resources to perform their duties effectively while maintaining data integrity and security.I was responsible for ensuring smooth onboarding processes and efficient access management within the organization. My primary role involved verifying birthright access for all new employees, thoroughly examining each access component. If any aspect of birthright access was missing, I proactively collaborated with the relevant teams to address the gaps and initiated the necessary ticket submissions to resolve the issues promptly.I also played a crucial role in supporting managers during the new hire process, specifically in terms of organizing access privileges and provisioning the required hardware, software, and monitors. I also handled unlisted ticketing requests, meticulously researching each request, and assigning them to the appropriate teams for timely completion

Phoenix, Arizona

While in this role I coordinated data related to incentive programs for Promoting Interoperability of electronic health records to improve care coordination and patient engagement across the health system. I assisted with integrating the portal into the patient experience by effectively communicating benefits, demonstrating processes, viewing health records, and facilitating messaging. I worked collaboratively with providers, staff, IT, and practice management to optimize portal functionality and ensure it supported the needs of the practice and physicians in meeting interoperability requirements. I trained end users on incentive-based measures, analyzed the impact on patients, physicians, and stakeholders, and adjusted training materials to meet objectives. Additionally, I provided education on regulations and processes, analyzed reports and documentation, and collaborated with providers to ensure compliance with Promoting Interoperability requirements, fostering prolonged adherence.

Phoenix, Arizona

In this role I created and managed user access for carrier websites and handled denial and specialized reporting using Excel Pivot Tables. I monitored the daily translation and transmission of electronic billing claims, including printing UB92, UB04, HCFA 1500, and CMS 1500 claim forms. This involved identifying and correcting errors, ensuring the balancing of activities by extracting crucial data elements, and performing analysis on results. I was responsible for all EDI claim submissions, remittance, and report retrieval. Additionally, I set up and maintained insurance codes in administrative and remit setups and performed troubleshooting of hardware and software issues, employing problem-solving techniques to maintain efficient workflow across departments.

Perform referrals and authorizations in timely, effective and efficient manner. Implement eligibility verification as part of the referral process. Maximize usage of on-line tools for authorizations and to support other procedures and processes. Ability to process a minimum of 40 referrals/authorizations a day. Schedule patient appointments as necessary.