Amanda Acheson Email & Phone Number

Oakland, CA, US

Oakland, California, US

San Francisco, CA, US

• Senior engineer in a small, fast paced, high visibility team that administers multiple domains and infrastructure in on-prem data centers and in AWS and Azure. Subject matter expert in Active Directory, Domain.
• Owned enforcement of Server and Active Directory security policies, consistently achieving 100% compliance with CIS, NIST, and ISO 27001 regulations.
• Experience with hybrid and native cloud deployments in AWS and Azure. Designed, built, and supported the production AWS hybrid AD environment. Supported Azure AD Connect, designed and built Microsoft Azure tenant POC.
• Raised Disaster Recovery success rate for Tier 0-1 systems, meeting RTOs and RPOs to guarantee uninterrupted operation of core systems. Bi-annual testing resulted in a 100% uptime success rate.
• Escalation point for L3 issues, conducting in-depth evaluations, RCA, and restoration of functionality. Trained Service Desk, authored KB articles, improved run books, rectified monitoring gaps, and implemented.
• Owned and managed enterprise-wide projects, fostering collaboration across engineering groups, business units, and vendors. Communicated status with stakeholders and collaborated with project teams to overcome.

San Francisco, California, US

• Managed internal and external IT systems and Active Directory for multiple clients in a large variety of sectors. Managed all IT security, LAN and WAN, domain, and system infrastructure utilizing a wide range of.
• Provided all system and customer technical support in a timely manner. On call 24x7. Solo operations support engineer for clients, demonstrating the ability to work independently, superior organizational skills.
• Created thorough technical documentation, improved monitoring to reduce the need for on-site visits, infrastructure maintenance, OS installations and upgrades on workstations/servers, user provisioning, vendor.
• Implemented centralized monitoring and management of firewalls and event logs to keep a restaurant chain in PCI DSS Compliance
• Provided evidence-based proposals demonstrating cost savings with Office 365 adoption and successfully led the transition to Office 365.

• Senior member of a team that researched, tested, and deployed a migration from Banyan Vines to Windows Operating Systems in a large enterprise with over 9,000 users and 30+ locations. Supported Windows Servers and AD.
• Wrote business continuity plans for Windows and AD infrastructure, participated in bi-annual tests consistently achieving a 100% success rate.
• Developed, tested, and implemented company-wide group policies that aligned with the organization's specific requirements, enhancing security, and streamlining operations.

• Senior engineer at a startup, focusing on end-user support, Windows server support, increasing security, user and group management, and providing robust infrastructure for a rapidly expanding company.
• Migrated from a single Windows NT server fulfilling every server role (Exchange, PDC, file/print, backups) to multiple physical servers with RAID 5 drives with distinct roles that easily handled 500% user growth in a.
• Increased security immeasurably by moving the company from public IP's to private IP's, implementing a Cisco PIX firewall and VPN, and implementing antivirus and anti-spam solutions.