Leading project planning sessionsCoordinating staff and internal resourcesManaging project progress and adapt work as requiredEnsuring projects meet deadlinesManaging relationships with clients and stakeholdersOverseeing all incoming and outgoing project documentationDesigning risk mitigation planConducting project review and creating detailed reports for executive staffOptimising and improving processes and the overall approach where necessarySecuring growth opportunities and initiating new projects

- Project scoping | budget/cost-estimate | resourcing with cross-functional teams- Supporting the project delivery - Outsourcing requirement control

- Operations Strategy & Planning: Oversee online teachers from 5 counties teaching performance metrics with key insights to the region. - Teacher Incentive Program: Built up teacher incentive program based on ROI projection and user demographic insights, developed an efficient incentive strategy to drive teachers' performance, elevate the average rating from 3.5 to 4 on overseas recruitment website and reduce the Monthly Dismission Rate by 8% since the program rolled out.

- Responsible for phone case OEM project with major partners that included Walmart US, Walmart Canada, and ASDA UK, representing over $350M/year in sales and over 10 individual SKUs. - Coordinate Walmart US Product Development team, Sourcing team in Shenzhen, Walmart's third-party service providers to make sure timely and high-quality project delivery.

- Responsible for initiating, driving, and delivering remote technical support service project in partnership with cross-functional teams. - Launched innovative user-friendly remote technical support App. From day 1, it served 320,000 individual customers, reached over 600,000 downloads on Meizu App Store. From the result of the customers’ survey, 99.2% of customer are very satisfied with the remote technical support service.

- Technical training for customers service team based in Wuhan- Product launch event support- Project manager of remote technical support service for OnePlus

- Providing great customer experience to Apple Store customers.- Providing the best solutions according to customer needs.- Working as the role of the concierge, personal setup, workshops, and Apple product sales.