Business Analyst
CurrentIn my current role as a Business Analyst at HCL Healthcare, I am responsible for managing and optimizing the healthcare platform to meet client needs, ensuring data integrity, and delivering actionable insights. My expertise in SQL, Advanced Excel, and Power BI plays a crucial role in supporting key areas such as:1. Healthcare Platform Configuration: Leveraged advanced Excel and SQL to configure and maintain platform settings, ensuring seamless customization based on client-specific requirements.2. Data Management: Utilized SQL to manage and oversee data integrity, performing quality checks and supporting data migration processes to ensure smooth transitions.3. Client Onboarding: Delivered client onboarding experiences, including training on platform functionalities, using data-driven insights from Power BI dashboards to help clients understand platform performance metrics.4. Customer Issue Management: Collaborated with technical teams to resolve platform-related issues, employing SQL queries and Excel analytics to troubleshoot and analyze data inconsistencies.5. Stakeholder Liaison: Acted as the key point of contact between stakeholders and technical teams, providing reports and insights via Power BI to ensure clear communication and alignment of business goals.6. Requirement Analysis: Analyzed Business Requirements Documents (BRDs) and Product Requirements Documents (PRDs) and broke them down into actionable tasks, ensuring alignment with business objectives.7. SOP Creation: Developed and maintained Standard Operating Procedures (SOPs) for platform configuration and usage, incorporating technical documentation supported by data insights from Excel.8. Training: Conducted training sessions for users, leveraging Power BI to provide visual insights and ensuring all users are well-versed in platform functionalities.