Aadel Obaid Email & Phone Number

County Dublin, Ireland

- Led, motivated, and inspired a team of Content Analysts, ensuring a safe and supportive environment for the community.- Took responsibility for managing team performance, quality, behavior, attendance, and targets to meet client SLA’s and KPI’s.- Provided detailed written reports to senior management and clients, documenting service achievements and milestones.- Oversaw day-to-day team operations, including workload distribution, workflow management, scheduling, and resource planning.- Delivered regular feedback through one-on-one meetings, coaching team members for professional growth and career development.- Reviewed and optimized work practices and processes to enhance team productivity and service quality.- Managed team time and attendance, along with payroll processing, using available tools and systems.- Maintained close communication with global counterparts, building strong and trustworthy relationships with clients and key stakeholders.- Collaborated with department heads, quality managers, policy managers, and quality analysts to enhance production processes and service delivery.- Partnered with trainers and coaches to ensure comprehensive training and support for all team members.- Planned and forecasted daily, weekly, and monthly coverage requirements to meet operational needs.- Ensured team growth by conducting recruitment interviews to identify and onboard new talent.- Took on new projects with tight deadlines and successfully delivered them, demonstrating adaptability and results-driven leadership.- Championed cross-functional initiatives, fostering collaboration between departments to drive efficiency and improve client satisfaction.

Dublin, County Dublin, Ireland

Developed and delivered engaging presentations that motivated and inspired team members, resulting in improved performance and a stronger team dynamic.Investigated and resolved reported issues, including requests for account support and potentially abusive content, to ensure a positive user experience.Developed in-depth knowledge of clients' products and community standards, allowing for swift and effective decision-making.Identified and escalated issues outside of company policy to the global safety team, demonstrating a strong sense of responsibility and dedication to user safety.Implemented new methods and strategies that resulted in significant improvements in quality metrics, taking the project from 79% to 98%.Helped my team & project to achieve best performing project for 18 + weeks.Conducted coaching and calibration sessions with the Content Moderation teams to ensure that operational policies and processes were being applied consistently, demonstrating strong leadership skills.Trained and ramped up new team members while providing ongoing feedback to team leaders to optimise team productivity.Utilised market-specific knowledge and insights to find scalable solutions to improve the support of our community of users, driving innovation and growth.

County Dublin, Ireland

Discussing and identifying customers’ needs and advise on the most suitable vehicle.Provide tailored solutions and exceed customers exceptions, resulting in a high rate of customer satisfaction and repeat business.Maintaining a professional and smart appearance with a polite and courteous demeanour to represent the company brand image.Consistently exceeded sales targets and performance metrics, consistently achieving 150% + of sales target and closing deals, driving revenue growth for my team and organisation.Carry out accurate appraisals of all vehicles offered for part exchange.Cross-sale & up-sale, Introducing the customer to after-sale team.Maintain regular contact with all new and existing customers to ensure that relationships are maintained for potential repeat business.Develop and maintain complete product knowledge of all major competitors' products, accessories, prices, and core features.

County Dublin, Ireland

Consistently delivered excellent customer service and addressed any issues or concerns by liaising with managers.Successfully increased sales by 20% within a highly competitive market through effective customer engagement and relationship building.Managed customer requests, queries, and complaints to ensure satisfaction and resolve issues promptly, resulting in a customer retention rate of 85%.Supervised the opening and closing of the store, including ordering, and managing deliveries and stockroom inventory to optimize sales and minimize costs.Trained new staff and assisted the manager in cultivating a high-performance sales culture, resulting in a 30% increase in team productivity.Ensured compliance with Health and Safety regulations and industry standards, promoting a safe and secure shopping environment for customers and staff.Supported the development and empowerment of staff to achieve professional objectives, working closely with the manager to achieve team goals and maintain customer satisfaction.

help clients and translate for them, help clients and translate paper work /form

Dublin, County Dublin, Ireland

• Welcoming guests to the hotel.• Providing excellent service to ensure guests receive the finest quality and exemplary service.• Responsible with cash handling.• Working exceptionally under extreme pressure.• Ability to sell all services and facilities available to guests.• Billing guests and processing payments.• Liaising with the Accommodation department regularly to ensure room status is up to date.• Favourable multitasking capabilities.• Organizational abilities.• Effective communication.• Overall professionalism.

Bachelor'S Degree, Hospitality Administration/Management

High Certificate, Tourism With Business