Experienced in conducting RCSA as part of operational risk and control evaluation for various Global Banks including reviewing processflows, conducting walkthroughs, ensure control substantiation, as per the documented policies and procedures.• Experienced in managing day-to-day operational risk management activities including risk and control assessments, incident captureand analysis and scenario analysis planning.• Proficient in business process review and documentation –… Show more Experienced in conducting RCSA as part of operational risk and control evaluation for various Global Banks including reviewing processflows, conducting walkthroughs, ensure control substantiation, as per the documented policies and procedures.• Experienced in managing day-to-day operational risk management activities including risk and control assessments, incident captureand analysis and scenario analysis planning.• Proficient in business process review and documentation – Conducting walkthrough with business process owner, understanding theend-to-end process, identifying any new potential risks, and liaising with process owners in drafting mitigating controls.• Proficient in analysing errors and control breakdowns, performing root cause analysis & trends and communicating to the Risk andControl coordinators along with the recommendations and corrective action plans.• Experienced in drafting standard operating procedures and policies for major multinational banks and financial institutions.• Performed diagnostic review for Operational Risk Management and provided areas of improvement and recommendations vis-a-visregulatory guidelines and industry leading practices for various Banking clients across geographies.• Experienced in re-engineering the risk and control statement that helps identifying right risk and strong control in place to meet thebusiness objectives.• Performed test of design and control operating effectiveness testing and for multiple businesses, processes, sub-process and productsfor various Leading banks• Experienced in conducting thematic reviews including deep-dive process risk reviews, identify risk and control gaps, formulateremediation plans and track issues and action plans to closure• Experienced in reviewing and enhancing the outsourcing contract artifacts for various UAE based Banks to ensure the adherence ofCBUAE guidelines, including preparing reports to the regulator. Show less

Proficient in preparing the dashboard on weekly/Monthly basis for respective business areas and share with senior managements.• Worked on identifying key risks and issues in the project and maintain RAID log along with documenting mitigation measures.• Responsible for conducting governance meeting with various business groups/enterprise functions to discuss and implement the newprocess updates and provide remediation plan for the gaps identified in the process.• Collaborated… Show more Proficient in preparing the dashboard on weekly/Monthly basis for respective business areas and share with senior managements.• Worked on identifying key risks and issues in the project and maintain RAID log along with documenting mitigation measures.• Responsible for conducting governance meeting with various business groups/enterprise functions to discuss and implement the newprocess updates and provide remediation plan for the gaps identified in the process.• Collaborated with team members to co-author client deliverables to aid in critical decision-making activities impacting the bank’ssystems, processes, and controls.• Experienced in tracking, monitoring, and escalation of risk related issues to management.• Experienced in leading Operational Risk Management projects for organisations.• Maintained strong relationship with stakeholders and provided advice on an operational risk matters regularly.• Conducted training and awareness sessions on the risk management framework and the operational risk tools and techniques. Show less

Responsible for reviewing and approving and maintain track of root cause reviews. • Conduct and perform an independent deep dive review partnering and agreeing with the approach of 1st LOD. • Partnering with 2nd line monitoring team to conduct assurance review. • Policy ownership and maintenance, responsible for conducting a policy effectiveness review, conducting policy related trainings and act as a single point of contact for policy related queries for Transaction processing, Change… Show more Responsible for reviewing and approving and maintain track of root cause reviews. • Conduct and perform an independent deep dive review partnering and agreeing with the approach of 1st LOD. • Partnering with 2nd line monitoring team to conduct assurance review. • Policy ownership and maintenance, responsible for conducting a policy effectiveness review, conducting policy related trainings and act as a single point of contact for policy related queries for Transaction processing, Change Management and product Management risk types. • Responsible for completing qualitative assessment for various sub risk-types and providing the database to Embedding Council. Connecting with various teams to collect data of Internal loss event, control testing defects, root cause review, material risk event, near miss and prepare dashboard on a monthly basis and present to management team.  Show less

Ensuring the list of IT controls from control inventory that required an audit based on the time period under review for Service Assetand Configuration management Governance.• Perform Test of Design and Test of Operating Effectiveness of the controls assigned and communicate results to appropriate LOB.• Approaching the line of business thru emails to ensure if the process has any changes in order to ensure the evaluation cover s only thecomplete process. Based on the LOB’s… Show more Ensuring the list of IT controls from control inventory that required an audit based on the time period under review for Service Assetand Configuration management Governance.• Perform Test of Design and Test of Operating Effectiveness of the controls assigned and communicate results to appropriate LOB.• Approaching the line of business thru emails to ensure if the process has any changes in order to ensure the evaluation cover s only thecomplete process. Based on the LOB’s confirmation schedule the controls that required control testing.• Perform change management and asset management controls.• Performing quality check for the assigned completed controls to ensure the accuracy and standard.• Post completion of the evaluation, preparing the required dashboard and trackers for higher level management reporting purpose.• Managing the projects with scheduling controls, initial requests to risk partners to final reports out to the higher-level managementincluding obtaining the acknowledgement for the completed projects, tracking of the open issues towards closure, preparing themonthly reports for internal management and time tracker.• Suggested a process improvement called Test of designing project (ICMDA) which helped the business to have the strong control inplace that would make a process more accurate. Show less

Perform Business Controls for SOX 404 Audits and IT general controls assessment (Manage access, Manage Change, Manage IToperations) as part of Risk Management process.• Perform Test of Design and Test of Operating Effectiveness of the assigned controls and communicate results to appropriate line ofbusiness.• Draft control assessment results and prepare work papers for reporting in accordance with internal requirement.• Understanding the Risk associated with the process… Show more Perform Business Controls for SOX 404 Audits and IT general controls assessment (Manage access, Manage Change, Manage IToperations) as part of Risk Management process.• Perform Test of Design and Test of Operating Effectiveness of the assigned controls and communicate results to appropriate line ofbusiness.• Draft control assessment results and prepare work papers for reporting in accordance with internal requirement.• Understanding the Risk associated with the process, defining controls and communicating the test results.• Managed day-to-day operational risk management activities such as risk and controls assessments, incident capture and analysis, andscenario analysis and planning.• Testing the operating effectiveness of controls for Mortgage Line of Business based on policies and procedures (SOP), laws andregulations, management reporting and the control environment.• Analyzing errors and control breakdowns, determining root cause & trends and communicate the same to the Risk & ControlCoordinators and help them to finalize the Corrective Action Plan by giving value added recommendations to the business owners.• Ensuring that risks, including fraud, compliance and information security risks in the processes are appropriately defined, identified,measured, monitored, improved and controlled.• Monitoring quality standards and adhering to compliance and regulatory guidelines.• Coordinating and preparing all the MIS reports relates to the Team including Production Time Tracker, Dash Board, Deliverable Tracker,Fail Matrices, Compliance Fail Tracker, Consolidated Fail Matrix, Fail Trending, Analysis & LOB tracker. Show less

Worked as a customer care executive. Job responsibilities includes:• Handling customers query’s in an effective manner.• Was handling inbound, outbound calls and e-mails.• Validating customer’s profile as per the specified process.• Adherence to process to ensure high quality and customer service.