Aadil Naidoo Email & Phone Number

Woodmead, Johannesburg

• Leadership & Team Management: Lead a team of technical support specialists, overseeing daily operations, troubleshooting, and customer interactions to ensure timely and effective solutions. Foster a collaborative and.
• Technical Support: Provide advanced technical support to clients, resolving complex system and software issues related to weather data services. Utilize strong communication skills to build rapport with clients and.
• Data Reporting & Analysis: Developed detailed reports on historic weather observations and lightning activity using Power BI. These reports provided valuable insights for clients, supporting risk assessments, and.
• Process Improvement: Identified and implemented automation opportunities within support processes, reducing ticket resolution times and improving customer satisfaction. Leveraged data-driven insights to optimize.
• Client Relationship Management: Acted as the primary point of contact for high-priority clients, ensuring timely resolution of issues, proactive communication, and a deep understanding of client needs.
• Training & Development: Designed and delivered training programs to upskill the support team on new technologies and tools, with a particular focus on data analysis and reporting capabilities using Power BI.

Johannesburg Area, South Africa

• As a Product Support Specialist at Tracker Connect, I was responsible for ensuring that our clients receive top-notch service. My duties included:
• Providing exceptional telephonic support to both new and existing clients, as well as consultants and branches.
• Maintaining accurate records by capturing and updating data in the company's database.
• Monitoring the performance of our systems and taking appropriate action when necessary.
• Conducting post-installation testing and providing ongoing support for all Tracker products.
• Assisting with general office administration duties to ensure efficient operations.

Johannesburg Area, South Africa

• As the 2nd in charge and Business Acquisitions Consultant at Tracker Connect, my responsibilities include:
• Assisting the Commercial Team's daily operations, including validating sales and compiling monthly stats
• Handling Call Retrievals and contract disputes as needed.
• Providing support to the team in handling customer complaints and queries
• Building and maintaining relationships with Sales Consultants, Regional Staff, and Fitment Centres
• Administering the Commercial Insurance and Business Retention's VAX's, including lead allocation and follow-up

South Africa

• As a Retention Consultant at Tracker Connect, my roles and responsibilities included:
• Retaining existing customers by effectively communicating the features and benefits of our products to reduce attrition rates.
• Informing customers of different product options and additional value they can receive by utilizing our products.
• Reviewing each customer's portfolio and offering alternative options to retain their business.
• Monitoring my personal performance, cancellation ratios, and department productivity to ensure maximum retention.
• Resolving customer complaints and queries within agreed SLA's and striving for service excellence.

City Of Johannesburg, Gauteng, South Africa

• As a Customer Service Call Centre Agent, my roles and responsibilities include:
• Providing excellent customer service by promptly attending to clients' queries and concerns.
• Ensuring a high first call resolution rate by efficiently resolving clients' queries or redirecting them to the relevant departments and following up until their issues are resolved.
• Handling account queries and updating client details accurately.
• Promoting new products and services to clients, including Internal Tracker Products and launches.
• Providing technical and product support to clients to the best of my ability.

City Of Johannesburg, Gauteng, South Africa

• My roles and responsibilities as a Reservations Call Centre Agent working for South African Airways were:
• Handle inbound calls from customers for new and existing reservations, and provide excellent customer service to ensure customer satisfaction.
• Address passenger queries promptly and professionally to ensure a positive customer experience.
• Adhere to all procedures and policies to ensure seamless travel for passengers, while providing accurate and up-to-date information on flight schedules, routes, fares, and services.
• Make amendments to domestic and international bookings, including changes to flight schedules, seat assignments, and other travel arrangements as requested by customers.
• Collaborate with other teams within the organization to resolve customer issues and ensure seamless travel experience for passengers.

Johannesburg, Gauteng, South Africa

• As a Retail Sales Consultant in the Fine Fragrance department, my roles and responsibilities included:
• Providing exceptional customer service by greeting and engaging with customers to understand their needs and preferences in fragrance.
• Educating customers on the different types of fragrances notes and helping them find the perfect scent.
• Demonstrating and promoting the features and benefits of the fragrances to customers.
• Providing product knowledge and expertise to customers by keeping up-to-date with the latest industry trends and new products.
• Maintaining a clean and organized fragrance department, including product displays, inventory management, and stock control.

Regularity Exam 05, Regularity Exam 5

Regularity Exam 5

Senior Certificate, Matric

Activities and Societies: The Basketball teamEnglish, Afrikaans, Mathematics, Business Economics, Accounting & Computer Studies