Aadil Naidoo Email & Phone Number

Woodmead, Johannesburg

• Leadership & Team Management: Lead a team of technical support specialists, overseeing daily operations, troubleshooting, and customer interactions to ensure timely and effective solutions. Foster a collaborative and customer-centric culture, driving team performance and professional development.• Technical Support: Provide advanced technical support to clients, resolving complex system and software issues related to weather data services. Utilize strong communication skills to build rapport with clients and maintain long-term professional relationships.• Data Reporting & Analysis: Developed detailed reports on historic weather observations and lightning activity using Power BI. These reports provided valuable insights for clients, supporting risk assessments, and enhancing decision-making processes.• Process Improvement: Identified and implemented automation opportunities within support processes, reducing ticket resolution times and improving customer satisfaction. Leveraged data-driven insights to optimize workflows and service delivery.• Client Relationship Management: Acted as the primary point of contact for high-priority clients, ensuring timely resolution of issues, proactive communication, and a deep understanding of client needs.• Training & Development: Designed and delivered training programs to upskill the support team on new technologies and tools, with a particular focus on data analysis and reporting capabilities using Power BI.• Project Collaboration: Collaborated with data and meteorology teams to deliver custom reports for clients, using data analysis to highlight trends, improve forecasting accuracy, and identify risk factors.Overall, I take pride in my ability to manage diverse responsibilities and deliver exceptional results, leveraging my technical expertise and collaborative mindset to drive success at every stage of the product and service lifecycle.

Johannesburg Area, South Africa

As a Product Support Specialist at Tracker Connect, I was responsible for ensuring that our clients receive top-notch service. My duties included:• Providing exceptional telephonic support to both new and existing clients, as well as consultants and branches.• Maintaining accurate records by capturing and updating data in the company's database.• Monitoring the performance of our systems and taking appropriate action when necessary.• Conducting post-installation testing and providing ongoing support for all Tracker products.• Assisting with general office administration duties to ensure efficient operations.• Providing daily reports and feedback to both supervisors and internal/external customers.• Meeting all deadlines and targets.• Collaborating with other team members on investigations related to Tracker units.• Addressing internal and external complaints in a timely and professional manner.• Managing the distribution of Skytrax service requests.• Taking on any additional tasks or duties assigned by my supervisor or line manager.

Johannesburg Area, South Africa

As the 2nd in charge and Business Acquisitions Consultant at Tracker Connect, my responsibilities include:• Assisting the Commercial Team's daily operations, including validating sales and compiling monthly stats• Handling Call Retrievals and contract disputes as needed.• Providing support to the team in handling customer complaints and queries• Building and maintaining relationships with Sales Consultants, Regional Staff, and Fitment Centres• Administering the Commercial Insurance and Business Retention's VAX's, including lead allocation and follow-up• Managing the Price Increase Query Inbox• Keeping track of incentives given to agents to ensure compliance with company policies.• Monitoring the Inbound Team's call service level and abandonment rate to ensure targets are met.• Ensuring proper filing and documentation of team records and reports.

South Africa

As a Retention Consultant at Tracker Connect, my roles and responsibilities included:• Retaining existing customers by effectively communicating the features and benefits of our products to reduce attrition rates.• Informing customers of different product options and additional value they can receive by utilizing our products.• Reviewing each customer's portfolio and offering alternative options to retain their business.• Monitoring my personal performance, cancellation ratios, and department productivity to ensure maximum retention.• Resolving customer complaints and queries within agreed SLA's and striving for service excellence.• Building strong relationships with Sales Consultants, Regional Staff, and Fitment Centers to enhance the customer experience.• Compiling and sending out cancellation confirmations and settlement letters.• Ensuring high survey ratings by consistently providing quality interactions with customers and prospects.• Answering inbound calls within industry standards.• Handling customer complaints, call retrievals, and contract disputes.• Maintaining accurate timekeeping spreadsheets.• Assisting with retention query inbox and team statistics.• Managing corporate cancellations and retentions to ensure a high level of customer satisfaction.

City Of Johannesburg, Gauteng, South Africa

As a Customer Service Call Centre Agent, my roles and responsibilities include:• Providing excellent customer service by promptly attending to clients' queries and concerns.• Ensuring a high first call resolution rate by efficiently resolving clients' queries or redirecting them to the relevant departments and following up until their issues are resolved.• Handling account queries and updating client details accurately.• Promoting new products and services to clients, including Internal Tracker Products and launches.• Providing technical and product support to clients to the best of my ability.• Collaborating with other departments to ensure seamless customer experience and satisfaction.

City Of Johannesburg, Gauteng, South Africa

My roles and responsibilities as a Reservations Call Centre Agent working for South African Airways were:• Handle inbound calls from customers for new and existing reservations, and provide excellent customer service to ensure customer satisfaction.• Address passenger queries promptly and professionally to ensure a positive customer experience.• Adhere to all procedures and policies to ensure seamless travel for passengers, while providing accurate and up-to-date information on flight schedules, routes, fares, and services.• Make amendments to domestic and international bookings, including changes to flight schedules, seat assignments, and other travel arrangements as requested by customers.• Collaborate with other teams within the organization to resolve customer issues and ensure seamless travel experience for passengers.• Keep updated with changes to flight schedules, routes, fares, and services in order to provide accurate information to customers.• Ensure that all interactions with customers are properly documented and recorded for future reference and quality control purposes.• Achieve performance targets such as call handling time, customer satisfaction, and sales conversion rates as set by the company.• Participate in training and development activities to enhance job skills and knowledge of airline products and services.

Johannesburg, Gauteng, South Africa

As a Retail Sales Consultant in the Fine Fragrance department, my roles and responsibilities included:• Providing exceptional customer service by greeting and engaging with customers to understand their needs and preferences in fragrance.• Educating customers on the different types of fragrances notes and helping them find the perfect scent.• Demonstrating and promoting the features and benefits of the fragrances to customers.• Providing product knowledge and expertise to customers by keeping up-to-date with the latest industry trends and new products.• Maintaining a clean and organized fragrance department, including product displays, inventory management, and stock control.• Handling customer complaints or issues in a professional and timely manner, escalating to management as necessary.• Building and maintaining strong relationships with customers to ensure repeat business and customer loyalty.• Participating in team meetings and training sessions to stay informed about company policies, promotions, and new products.• Performing other duties as assigned by management.

Regularity Exam 05, Regularity Exam 5

Regularity Exam 5

Senior Certificate, Matric

Activities and Societies: The Basketball teamEnglish, Afrikaans, Mathematics, Business Economics, Accounting & Computer Studies