Decants Officer
CurrentI am passionate about ensuring seamless and resident-centred relocations for Newlon Housing's temporary and permanent decanting projects. My focus is on resident satisfaction throughout the entire process.- Resident Advocate: I provide meticulous guidance, prioritising clear communication and policy adherence to build trust and security. As the central point of contact, I address resident questions and concerns, fostering a sense of understanding for all parties involved. I demonstrate a highly adaptable approach, tailoring my communication style and level of support to each resident's unique needs, ensuring a smooth transition to their new home.- Exceptional Service: Resident satisfaction is paramount. I meticulously consider resident needs and vulnerabilities during housing allocations, prioritising fair and compliant placements. I skillfully manage sign-ups for new tenancies, providing comprehensive information and managing expectations through clear communication. My commitment to efficient case management ensures a smooth process, with proactive problem-solving to address any concerns. I actively solicit feedback and strive to exceed satisfaction targets, fostering a positive experience for all stakeholders.- Efficiency and Sustainability: Beyond resident care, I ensure meticulous tenancy management for both temporary and permanent placements. This includes accurate data entry, up-to-date records, and prompt property viewings to minimise vacancy periods. I collaborate with Property Services for swift re-letting and set accurate rents and service charges in accordance with policy. This meticulous attention to detail ensures program sustainability while delivering exceptional resident service.- Seamless Collaboration: I closely oversee contractors, ensuring their work meets the specific needs of each resident. This collaborative approach guarantees a smooth transition and minimises disruptions throughout the decanting process.
