Handling all channel reservation, (OTA, Direct, email).Controlling all OTA channels as well as Corporate and Travel Agents.Managing all operations related with the guest (Transportation, accommodation, Housekeeping, Food and Beverages).Preparing revenue reports on daily basis.Preparing market competitive reports on daily basis.Preparing all expenses reports related with maintenance, Food and Beverages.

Handling operations of 279 Rooms.Provide outstanding services and ensure customer satisfaction.Address customer concerns and complaints promptly and professionally.Respond to customer needs and requests in a timely manner.Answer phone switchboards and transfer calls and take messages.Manage incoming and outgoing mails and faxes.Post charges to customers and handle card and cash transactions.Plan and assign workloads for front office associates.Supervise associates in their assigned job duties.Preparing operational and financial records for Manager to review.Identifying resource requirements and manage resource allocations to ensure complete coverage and continuous availability.Assisting in hiring and training associates in front office duties.Evaluating the performance of associates and provide appropriate feedback.Ensuring associates follow company policies and operational procedures.Scheduling regular meetings to discuss about issues and updates.Educating associates on safety, emergency and security procedures.Preparing Night shift Reports and Morning Reports.

Handling operations of 379 Room.Supervise associates in their assigned job duties.Preparing operational and financial records for Manager to review.Identifying resource requirements and manage resource allocations to ensure complete coverage and continuous availability.Assisting in hiring and training associates in front office duties.Evaluating the performance of associates and provide appropriate feedback.Ensuring associates follow company policies and operational procedures.Scheduling regular meetings to discuss about issues and updates.Educating associates on safety, emergency and security procedures.Preparing Night shift Reports and Morning Reports.

Managing 407 Rooms.Handling Group Reservations.Room Inventory Management.Analyzing daily pick-up trend.Maintaining Lost Business report.Set the Selling Strategy for Sales, Reservations & Front Office.Process cancellations and modifications and promptly relays this information to the front desk.To achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.To be fully conversant with all market segment and rate plans, together with special rates and packages.To maximize room revenues, and create additional revenue, by utilizing effective up selling techniques.To attend and participate in the monthly Sales Strategy and Brainstorming meeting, Reservations Feedback meetings and other departmental activities as required.To handle customer queries and complaints relating to the Reservations Department.To maintain a high standard of communication with all departments.To ensure Profiles are maintained, merged and updated on a regular basis to provide accurate Company, Agent and Individual Guest information as directed by the Reservations Co-ordinator.Ensure all the Reservation files are maintained in an up to date and accurate manner.To work closely with Front Desk and Events to maximize Guest Satisfaction.Develop & implement packages as per market condition in coordination with Director of Sales & Marketing Manager.Maintaining effective office administrative procedures within the department.Ensure to check the no show record as well as pending reservations.Check the VIP arrival, special requests and check traces to action.Check the system on reservations for next two weeks and inform the sales team to full fill sales leads accordingly. Show complete product knowledge, understand rate structure and apply rate management.Ensure that proper communication and Handover is given to other team member when going on vacation on leave.

Listening to customer requirements and presenting appropriately to make a sale.Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.Acting as a contact between a company and its existing and potential markets.Gathering market and customer information.Recording sales and order information and sending copies to the sales office.Analyzing the market, including competitors and consumers.Handling Group Reservations Room Inventory ManagementAnalyzing daily pick-up trend Maintaining Lost Business reportSet the Selling Strategy for Sales, Reservations & Front Office.Develop & implement packages as per market condition in coordination with Director of Sales & Marketing ManagerMaintaining effective office administrative procedures within the departmentHandle all telephone calls and correspondence related to Reservation of rooms & ensures highest possible room occupancy with maximum Average Daily Rate.Constantly review the expected arrivals for the day to identify possible no-shows in order to maximize room utilization.Coordinate & intimate sales department about potential clients to generate business.Resolve Guest problems promptly with close interdepartmental coordination and provide best possible service to achieve Guest satisfactionknowledge of MARSHA, OPERA and Microsoft Office Software applications

Planning room layouts and the entertainment program, scheduling workshops and demonstrations.Looking after the Event Securing and booking a suitable venue or location.Knowledge for handling & organizing setup’s, Services of wedding, corporate meeting & Occasionally Events.Working on amendment & solve the guests problem during the event. Coordinating events information to the concerned department.