Aadish Mahadik Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

- Improved NPS from 82 to 93 for teacher community - Hired and trained almost 4000+ amazing teachers around the world - Led Operations for bringing efficiency in delivery outcomes and student retention

Bengaluru, Karnataka, India

In December, I was promoted to Senior Operations Manager. During my tenure, I achieved several notable accomplishments:• Enhanced teacher experience by refining classroom tools and elevating individual teacher salaries, resulting in a substantial increase in NPS from 65 to 82 within the teacher community.• Took on the role of Operations Head for a mega project in collaboration with the Delhi government, overseeing the teaching of coding in 136 schools across Delhi-NCR.• Led the operations for a flagship technology event, HPE Codewars, with over 15000 contestants from across the globe.• Employed strategic measures to optimise teacher efficiency, generating a 40% increase in available slots from the same teacher community size.• Successfully improved the conversion rate of monthly trials, increasing it from 15% to an impressive 22%.

Bengaluru, Karnataka, India

My exemplary performance paved the way for a promotion to the role of Acting Team Lead. During this period, the baton was passed on to me to takeover as department head, overseeing the teacher community and providing effective leadership. During my tenure, I successfully accomplished several significant tasks, including:• Rebuilt the Operations team by implementing comprehensive training for new members, ensuring efficiency and cohesion.• Achieved an outstanding increase, elevating trial conversion rates from 7% to 14.3% during my tenure as a Team Lead.• Drove the expansion of international business operations across multiple countries, orchestrating successful growth initiatives.• Another responsibility of leading Teacher Hiring and Support departments was bestowed over to me, optimizing their functionality and impact.• Elevated Hiring funnels and refined onboarding processes, culminating in a remarkable CSAT rating of 9.2 for training.• Enhanced Support delivery and reduced First Response Time (FRT) also adapting to handle diverse communication channels.

Bengaluru, Karnataka, India

In my role as a Senior Operations Associate, I took proactive measures to streamline various business metrics, ensuring optimal efficiency and performance.• Mentored Teacher Team Leads and the Quality Audits team.• Collaborated closely with Teacher Trainer to develop a comprehensive set of 50 parameters for monitoring live class audits.• Managed supply of trial and course slots, coordinating efforts with marketing and hiring teams.• Ensured the flawless and accurate delivery of payroll for 200 teachers under my oversight• Achieved substantial cost reduction, lowering the Cost per Trial class from 430 to 265 and for the Course Class from 520 to 280.

Bengaluru, Karnataka, India

So I started my journey as Operations Associate in May 2021.During my first month there were 30 teachers in the teacher community. I started w• Expanded the teacher community from 30 to 200 through effective scaling efforts.•̐ Established processes for international teacher training and international salary management within the community.• Provided mentorship to newly onboarded teachers, supporting their progression to Senior Instructors and team leads• Organised diverse online events and hackathons to enhance teacher community engagement, resulting in improved NPS scores and community happiness.• Enhanced teacher training by implementing a Learning Management System (LMS), introducing mock tests, quizzes, and performance metrics for streamlined progress assessment.• Supporting the operations manager with the enforcement of company policies and standards.• Tracking daily operations and reporting or resolving issues.• Maintaining company databases.

India

Mumbai, Maharashtra