Aaditya Joshi Email & Phone Number

Microsoft Certified Power BI Data Analyst with 3.2 years in ITIL Management Reporting. Expert in designing data-driven solutions for IT service management, creating insightful dashboards 📊, and enhancing service delivery 🚀. Proficient in DAX, Power Query, and SQL 💻, with a deep understanding of ITIL best practices 📈. Skilled in cross-functional team collaboration 🤝 to optimize IT operations & drive continuous improvement 🌟.

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  System Engineer

  Tata Consultancy Services

  Sep 2021 - Present - Pune, Maharashtra, India

  - Created and maintained Power BI dashboards to monitor IT service performance and compliance with ITIL standards.- Worked closely with ITIL process owners to ensure data integrity and alignment with ITIL best practices.- Participated in the design and implementation of ITIL reporting solutions, contributing to a 20% improvement in service delivery efficiency.- Implemented DAX measures and calculations to provide in-depth analysis of ITIL metrics, such as incident resolution times, change success rates, and SLA compliance.- Collaborated with ITIL process owners to gather requirements and translate them into actionable Power BI solutions.- Conducted data cleaning and transformation using Power Query to ensure data accuracy and consistency across ITIL reports.- Provided training and support to IT service management teams, improving the adoption and utilization of Power BI tools.- Automated data refresh processes, integrating data from ServiceNow and other ITIL tools to ensure real-time reporting.