• Manage performance metrics and initiatives.• Analyze data to identify process gaps, generate reports, and share insights aimed at improving metrics• Effectively interact with counterparts and stakeholders independently.• Prepare and test functional test cases, demonstrate BOT functionalities, and assist clients during User Acceptance Testing (UAT).• Design and implement new automation solutions tailored for the healthcare sector, focusing on both payers and providers• Be part of the Practice to build new offerings and drive growth in automation space• Engage in proposal development and business demand generation efforts.• Conduct opportunity assessments to identify potential Robotic Process Automation (RPA) initiatives and create strategic roadmaps• Collaborate with business partners and subject matter experts to gather high-level requirements and capture business needs.• Provide innovative suggestions and effective solutions that align with client business objectives to enhance existing processes and design future workflows.• Clearly document and articulate business processes (AS-IS & TO-BE) using UML diagrams.• Coordinates project delivery by participating in design reviews and walk-through to communicate the solution designs and validate proposed solutions with stakeholders• Collaborate with delivery team to provide inputs for the solution estimates including new development efforts, enhancements, and ongoing operations• Providing weekly reports to stakeholders pertaining to new updates and the success ratio of BOTs

• Prepare, test functional test cases, demo BOT functions and assist client during UAT.• Building new automation solutions around healthcare industry for Payer and Provider• Be part of the Practice to build new offerings and drive growth in automation space• Participate in proposals and business demand creation• Responsible for conducting opportunity assessments, identifying potential RPA ideas and creating road maps• Works with business partner, client SME’s to elicit high-level requirements and capture business needs• Must be able to provide suggestions, deliver effective and innovative solutions that address the client’s business initiatives for the improvement of existing process and design to-be flows• Clearly articulate and document business process (AS-IS & TO-BE) flows using UML diagrams• Capable of acting as a catalyst in understanding existing business process and effectively communicating the requirements (PDD, and functional specs) to the RPA development team• Coordinates project delivery by participating in design reviews and walk-throughs to communicate the solution designs and validate proposed solutions with stakeholders• Collaborate with delivery team to provide inputs for the solution estimates including new development efforts, enhancements, and ongoing operations• Providing weekly reports to stakeholders pertaining to new updates and the success ratio of BOTs

• Responsible for training, mentoring and providing on-the-job (OJT) training to newly hired analysts • Directly reporting to the manager and providing support on feedback and communication with the international clients• Interacting with US Healthcare Utilization Management Team for securing various authorizations for financial clearance• Working on Websites/Applications-tools for performing activities as per the SOP to maintain compliance and ensure Non-Disclosure of any PHI• Using HL7 Technology for tools & host system database• Implementing run-query for sorting and finding all data related to user/member from the database at a larger scale comparatively

• Interacting with US Healthcare Utilization Management Team for securing various authorizations for financial clearance• Working on Websites/Applications-tools for performing activities as per the SOP to maintain compliance and ensure the Non-Disclosure of any PHI• Using HL7 Technology for tools & host system database• Implementing run-query for sorting and finding all data related to user/member from database

• Maintaining accurate data using tools like TBA, and lotus notes.• Responsible for filling data in Mapper for KSD (KeyStroke Document)• Incorporating Automation using KSD for various processes in virtual environments for different US client• Responsible for preparing dashboard for prospective Business operation manager for further testing phase.• Worked in YOUR SPENDING ACCOUNT for clearance of the financial transaction