5 years of experience in business analysis and product management in e-commerce and CRM. Expertise in full software lifecycle implementation, writing BRD, FRD, and supporting development teams. Expert understanding of SDLC processes and Agile development methodology.• Elicit and Translate business requirements into user stories, BRDs, FRDs, or SRS documents.• Conduct Gap Analysis\Scope Analysis\Impact Analysis on Business Processes using different techniques like use case diagrams (UML) \ Context Diagram (Data Flow Modelling) \ BPMN (process modelling) \Flow charts.• Conduct AS-IS and TO-BE Analysis and suggest Fit for Business Solutions by designing a Change Strategy.• Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions and Focus Group Discussions.• Prioritize Requirements using MOSCOW and Business Value methods.• Deliver Requirement documents like BRD\FRD\SRS\Use Case\Process Flow\Change Requests\SRS\ Traceability Matrix\Mind Maps.• Identify potential risks and issues related to project scope, timeline, and resources. Develop mitigation plans to address these challenges.• Communicate client’s business requirements by constructing easy-to-understand data and process models.• Involved in creating wire-frames | mock-ups for the system.• Verification\Validation of requirements to ensure they deliver business value by conducting various Reviews and workshops with clients.• Performed quality assurance (functional testing) and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of the application.• Act centre point of contact for all project activities liaising with Delivery Managers.• Research, gather and synthesize information to assess the current state, identify customer requirements, and define the future state followed by documenting as BRD, FRD, and Change Request.• Lead the analysis of business requirements, working closely with stakeholders to identify and document business needs, and objectives.• Impact Analysis on Business Process using different techniques like use case diagrams (UML) \ Context Diagram (Data Flow Modelling) \ BPMN (process modelling) \Flow charts.• Worked under all phases of SDLC methodologies like Waterfall/Agile • Successfully participated in various Scrum Ceremonies by sharing opinions on process & product innovation • Collaborate with cross-functional teams to design and implement business solutions, ensuring alignment with business objectives and requirements.