Support an enterprise level software solution comprised of over 65 available modules — some with a high level of configurability.Assis On Premise, SAAS and Hosted clients.Troubleshoot product integration issues related to LDAP, SSL, SSO\SAML, etc.Troubleshoot product-to-database connections/JDBC related to MSSQL. MYSQL. and Oracle.Troubleshoot product-to-web applications connections (Apache Tomcat. WebSphere, WebLogic).Troubleshoot integration issues with other enterprise systems including SharePoint, Salesforce, SAP, etc.Install local environments to re-create reported issues for troubleshooting purposes.Troubleshoot issues related to installing Eta promotion tool and/or issues experienced during the promotion process. (a promotion is the movement of settings between two environments.Create workaround solutions when standard functionality has failed in a timely fashion.Escalate urgent issues to appropriate internal teams\departments based on procedures.Address questions and provide guidance on system performance related issues.Act as liaison between customers and other internal departments.Conduct web meetings with customers and perform on-the-spot troubleshooting while demonstrating a professional and technical demeanor.Document all customer interactions. including details of reported issues and inquiries, actions taken, and next steps.Maintain and expand knowledge of technology and platforms including, but limited to:DBS (MySQL, SQL Server and Oracle),Unix/ Linux/Windows system administration,The installation and configuration of different Application Servers,Cloud Hosting and management.Deliver top notch service to our customer base which includes a number of Fortune 100 and Fortune 500 companies.

Development of strategies based on the current market trends to generate traffic on our social platforms. Along with this, conceptualizing and creating content for our marketing channels and leading the Graphic designing team. Data Analysis using SQL and Python programming. Dashboarding and reporting using Tableau.

Worked with a small team of talented analytics individuals where my primary job was to analyze our customer database and also making sure that the database stays updated all the time. Also performed various analysis to identify the interests of our previous customers to share new offers with them and building dashboards using Tableau to draw insights and PPTs using power point to present it to the team internally.

• Working for various clients which include BookMyShow, INSIDER, Harpers Bazar, Quirk, Only Much Louder(OML) etc.• Using tools like Excel and MS SQL to manage the data inventory of ticket sales, website traction and analyzing gate entries and table sales of customer on a weekly basis.• Performing internal Quality audits to maintain quality of data and also identifying loyal and prospective customers.• PR Team - Communicating with Quirk Management team and providing insights for monthly events at Piano Man Jazz Club.