Adrian Fernandez Email & Phone Number

San Francisco, Ca, Us

San Francisco Bay Area

San Jose, Costa Rica

We are a small, efficient and agile financial services company based at San Jose, Costa Rica, and serving entire Latin America.

San Jose, California, United States

● ResultsDefined inputs and metrics to support a transition to a software-centric business. Resulted in a model that analyzes the health of a proposed software (deal or project) in order to make strategic, market-driven profitable decisions.Created tool to extract and clean data to consolidate hardware and software roadmaps in a single consumable format. Resulted in automated process that enables live visibility of roadmap evolution across platforms.

Costa Rica

● Recognition: Awarded “Green Growth” seed capital grant by the Ministry of Commerce in Costa Rica and The Costa Rican USA Foundation for Cooperation. Award based on technology innovation● Innovation: Charged with driving innovation technology strategy. Assessed current plans then identified opportunity areas and pain points. Developed recommendation and plan for innovation pipeline. Resulted in gaining buy-in to leading digital transformation.Conceived and spearheaded… Show more ● Recognition: Awarded “Green Growth” seed capital grant by the Ministry of Commerce in Costa Rica and The Costa Rican USA Foundation for Cooperation. Award based on technology innovation● Innovation: Charged with driving innovation technology strategy. Assessed current plans then identified opportunity areas and pain points. Developed recommendation and plan for innovation pipeline. Resulted in gaining buy-in to leading digital transformation.Conceived and spearheaded initiative to reduce costs by eliminating pesticide use. Created business case for using drones to improve operations. Resulted in successfully implementing plan and gaining recognition from Senior Management for innovative thinking. Process still in place today.Revolutionized historically manual process into technology innovation. Created a new tech tool to create, collect and centralize environmental data via a web application. Resulted in reducing historical report generation from weeks to minutes. Show less

Costa Rica

● Addressing Customer Needs/Problem SolvingAnalyzed declining business results. Recognized loss of current users then initiated analysis to uncover root cause. Resulted in uncovering insights on how technology and products were not meeting user needs. Recommended strategy to address problem.Revised targeting strategy to stem decline. Based on analysis, recognized opportunity to enter untapped geographic segments and meet consumer needs in those areas. Resulted in successfully… Show more ● Addressing Customer Needs/Problem SolvingAnalyzed declining business results. Recognized loss of current users then initiated analysis to uncover root cause. Resulted in uncovering insights on how technology and products were not meeting user needs. Recommended strategy to address problem.Revised targeting strategy to stem decline. Based on analysis, recognized opportunity to enter untapped geographic segments and meet consumer needs in those areas. Resulted in successfully implementing plan and turning around business results. Charged with improving product offerings. Conducted analysis of competition, customer needs, and company capabilities. Resulted in uncovering white space and recommending new product initiatives. Created tool to evaluate business results. Invented a metric system based on key business data to evaluate customer and infrastructure profitability. Reduced operating expenses by ~10% based on report analysis. The metric report is still in effect today.● Leadership and TeamworkChampioned efforts to create one aligned tech team. Orchestrated plan, earned the trust of associates and reached agreements from a variety of individuals. Resulted in successfully integrating two very different teams after M&A. Initiated direct relationship with customer service team. Effectively led them to commit to key customer needs. Reduced customer visits waiting times from two weeks to three days. Show less

Costa Rica

● Addressing Customer Needs/Problem SolvingDiscovered opportunity to increase value of products by redesigning network architecture and reducing network converging times from minutes to seconds. Achieved first period in the company’s history with 100% customer satisfaction due to service uptime.Spearheaded efforts to provide 24/7 customer support. Sold-in initiative then managed people, projects, and expectations in order to implement. Resulted in a modernized network operating… Show more ● Addressing Customer Needs/Problem SolvingDiscovered opportunity to increase value of products by redesigning network architecture and reducing network converging times from minutes to seconds. Achieved first period in the company’s history with 100% customer satisfaction due to service uptime.Spearheaded efforts to provide 24/7 customer support. Sold-in initiative then managed people, projects, and expectations in order to implement. Resulted in a modernized network operating center that met enterprise-grade client’s needs.● Results/Recognition Drove customer acquisition by expanding wireless base stations nationwide, increasing customer available wireless bandwidth from ~200 Mbps to ~1.5 Gbps. Resulted in an increase in service plan offerings to customers. Show less

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

● Concentrations: Business Technologies, Strategy, Marketing, Finance ● Track: Technology Strategy and Product Management ● Leadership.

Master In Computer Information Systems, Computer And Information Systems Security/Information Assurance, 3.7

▪ Security applied to infrastructure and software engineering. ▪ Software-Defined networking and network virtualization. ▪ Moving target.

Bachiller, Ing Telemática

▪ Computer networks and infrastructure. ▪ Programming languages. ▪ Operating systems. ▪ Network services and protocols. ▪ Computer.

National Bachelor In High School. Bachelor, Bachiller