Aaftabkhan Pathan Email & Phone Number

Poland

Main Tasks:1. Work with team members in all worldwide locations to provide extended global support hours.2. SQL applications and tools to run basic SQL queries.3. Meet identified goals concerning client service technology support metrics.4. Follow appropriate procedures for creating, scrubbing, updating, escalating, transitioning, and closing support tickets.5. Monitor assigned open tickets, contact customers, and update tickets.6. Categorize and document tickets to ensure accurate reporting and maintenance of historical data and Track hours worked daily.7. Knowledge of SQL, Networking, and Hardware troubleshooting.

Poland

Main tasks:1. First line of Technical and Nontechnical support to clients fromUSA, Australia, New Zealand and India.2. Performing a higher level of investigation which may include more time-consuming diagnosis and multiple steps.3. Manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members.4. Answering consumer questions through three communication channels: telephone, email and live chat.5. Entering orders and application data into Sales force and our computer system.6. Troubleshooting and providing solutions to Hardware and Software issues related to Printers.Skills Required:Knowledge of MS OfficeSales ForceOrganizational SkillsMultitaskingBasics of Hardware and Networking

India

As an engineer working with onsite support team, provide IT support to users onsite, works with global support teams and other functional service teams.Main tasks:1. Manage, and troubleshoot local and remote PCs, phones, printers and other client side equipment.2. Troubleshooting and providing solutions to Hardware and Software issues related to Computer.3. To provide support for on call escalations and doing root cause analysis of given issue.4. To independently resolve tickets within agreed SLA of ticket volume and time.5. Work on value adding activities such Knowledge base update & management, Training fresher’s, coaching analysts.6. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Msc, Computer Science, 4.16/5.0

B.Tech, Electrical, Electronics And Communications Engineering