The availability, performance, and stability of vital business applications are the responsibility of the application support specialist. This entails offering technical expertise, conducting investigations, and resolving problems with programs utilized throughout the enterprise.Administer below applications:• Okta ( Okta Certified Professional holder)• Qliksense• Atlassian products such as Confluence and JiraMonitor the health and performance of critical applications to proactively identify and address potential issues. Perform routine maintenance tasks, such as applying patches, updates, and configuration changes.

As an IT Helpdesk Supervisor is responsible for leading a team of IT support specialists to ensure the smooth operation of the IT helpdesk. This role involves overseeing the day-to-day activities of the helpdesk team, providing technical expertise, and ensuring high-quality support to end-users.- Supervise and mentor a team of IT support specialists, providing guidance, coaching, and performance feedback.- Serve as an escalation point for complex technical issues, providing expert-level support to end-users.- Manage and prioritize incoming support requests and incidents, ensuring timely resolution and adherence to service level agreements (SLAs).- Develop and deliver training programs for helpdesk staff to enhance technical skills and customer service capabilities.- Generate regular reports for management, highlighting trends, performance metrics, and actionable insights.

As IT Helpdesk Support Specialist I am responsible for providing technical assistance and support to end-users with computer hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving problems, as well as escalating more complex issues to the appropriate IT teams.

Same Job Scope as above for Helpdesk Support - Full time

Same Job Scope as above for Helpdesk Support - Full time

• As a Level 2 Technical support in internet service provider• Handles connectivity issue in Windows based computers• Setting up the equipment’s and configuring modems and routers