- Monitor and provide answers to all customer queries and ensure optimal level of customer services and ensure compliance policies and procedures and maintain and provide update to all HRIS files and recommend changes to all status.- Provide support to all functional and administrative requirements and coordinate for various selection processes and provide various orientation programs.- Assist management and all team members to understand all policy and compliance issues and manage all claims for unemployment issues and perform exit interviews as per requirement.- Coordinate with supervisors to recommend solutions to improve processes and perform investigations for various issues and coordinate with supervisors and perform timely appraisals.- Provide required administrative support and evaluate performance and manage all correspondence of manager and prepare and update all personnel reports and perform audit on same.- Collaborate with all supervisors and managers to resolve all performance issues and assist all employee requirements and ensure compliance to all federal and state laws.

- Selling products and services using solid arguments to prospective customers- Performing cost-benefit analyses of existing and potential customers- Maintaining positive business relationships to ensure future sales

- Generating leads.- Meeting or exceeding sales goals.- Negotiating all contracts with prospective clients.- Helping determine pricing schedules for quotes, promotions, and negotiations.- Preparing weekly and monthly reports.- Giving sales presentations to a range of prospective clients.- Coordinating sales efforts with marketing programs.- Understanding and promoting company programs.- Obtaining deposits and balance of payment from clients.- Preparing and submitting sales contracts for orders.- Visiting clients and potential clients to evaluate needs or promote products and services.- Maintaining client records.- Answering client questions about credit terms, products, prices and availability.

- Open and maintain customer accounts by recording account information- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Maintain financial accounts by processing customer adjustments- Recommend potential products or services to management by collecting customer information and analyzing customer needs- Prepare product or service reports by collecting and analyzing customer information- Contribute to team effort by accomplishing related results as needed- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/team sales targets and call handling quotas- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Go the extra mile to engage customers- Resolve customer complaints via phone, email, mail or social media