 Effectively carried caseload equivalent to both Senior Workers and Family Services Specialist II/III.  Performed case management, family assessments, intervention and/or counseling, crisis response involving situations such as abuse, neglect, or exploitation of children and/or other individuals at risk.  Investigated allegations of abuse or exploitation; conducted assessments for safety and well-being and responded appropriately in accordance with CPS guidance and Department policy. Completed investigations in conjunction with law enforcement and or Child Victim Unit Detectives, on scene while providing immediate action to ensure safety and well-being of victim children.  Coordinated and/or participated in meetings such as Family Partnership Meetings and Multi-Disciplinary Team Meetings.  Communicated effectively with supervisors, clients, family members, social service agencies, counselors, medical providers, probation and law enforcement, attorneys, schools, community organizations and other professional colleagues as need to coordinate work activities, review status of work, exchange information or resolve problems.  Prepared, completed, created, and received various forms, reports, correspondence, case records, court reports and documents, affidavits, case appeals, client activity reports, service plans, drug screens, medical records, foster care documentation, psychological and custody reports.  Prepared and maintained confidential case records and files; documents all interactions with clients; and case supporting contacts.  Transported children in care of the agency to and from placements, visitations and or appointments.  Ensured confidentiality of departmental issues and documentation. Knowledgeable of applicable laws, regulations, policies, or other guidelines; reads professional literature; attends workshops and training sessions in support of policy and position. Experienced and comfortable in testifying in court for case needs.

• Source and screen applicants for consideration of job vacancies with partnering companies• Assess military spouse and veteran applicants, resumes, skills, knowledge and capabilities via email and telephone interviews to connect them with CASY/MSCCN services to assist in gaining employment. • Develop and maintain relationships with applicants, corporate partners, and military family centers. • Provide reports and statistics that track and measure applicant and program progress. • Schedules appointments, manages heavy email and phone correspondence, currently assisting over 300 applicants. • Self-motivated, independent, works remotely without direct supervision.

• Conducted confidential personal interviews to determine a person’s suitability for a federal position requiring a security clearance, based on the Office of Personnel Management (OPM) Contact requirements. • Collected and verified personal/private/public information and records.• Established professional relationships with community law enforcement and government agencies.• Analyzed complex case needs, evaluated discrepancies and ensured case completion met strict deadlines. • Utilized local court systems, records and national crime databases.• Communicated persuasively and effectively,resulting in successful information gathering with uncooperative subjects/sources.

• Conducted personal in-take interviews assessed and addressed immediate behavioral and safety needs. • Provided individual crisis support and counsel, created individual action plans, assisted in court diversion program fulfillment. • Served as a mandated reporter, conducting in-home welfare checks and crisis management. • Actively participated as a mental health representative in emergency Team Decision Meetings with San Bernardino County Child Protective Services.• Co-facilitated weekly Strengthening Family Program, Provided mentorship, counseling and life skills education. • Established community relationships and provided outreach, resource and referral, housing assistance and employment assistance or leads. • Acted as a client advocate, regularly accompanying clients to court hearings, medical appointments or completing complex personal appointments. • Presented client cases to appropriate community representatives, counselors.• Trained, supervised and mentored new employees in both case management and administrative duties.• Created and implemented a life skills program specifically targeted for at risk pre-teens.

• Systematically shelved, tracked and organized all library and media items. • Maintained student data and media records. • Provided patrons with general information and assisted students with research, internet and computer usage. • Coordinated weekly class schedules and provided age appropriate curriculum.