Oversee company’s operations, developing business and standardize processes. Manage contractor relationships, client onboarding, legal advising and legal support.

* Lead projects implementation* Supervise administration and facilities for LATAM & Caribbean, creating solutions and process to effectively deliver to internal clients.* Support offices’ relocations and support procurement department.* SLA data analyst, providing insights to Service Lines Managers.* Supervise, implement and comply with the ISO 27001 certification as Security Officer in LATAM & Caribbean.* Supervise, implement, comply and coordinate the BCM in LATAM &… Show more * Lead projects implementation* Supervise administration and facilities for LATAM & Caribbean, creating solutions and process to effectively deliver to internal clients.* Support offices’ relocations and support procurement department.* SLA data analyst, providing insights to Service Lines Managers.* Supervise, implement and comply with the ISO 27001 certification as Security Officer in LATAM & Caribbean.* Supervise, implement, comply and coordinate the BCM in LATAM & Caribbean.* Promoter of the Client Satisfaction surveys.* Provide support to Internal HR department to new hires, such interviews, filing, induction, coordinate internal activities for the employees.* Additional duties required to support and implement alongside the BPO Managers; reassuring that processes/services within the organization are not interrupted. Show less

Manage the ISMS for LATAM & Caribbean (scope: 8 countries), through identifying risks and incidents; providing solutions accordingly. Follow up with Stakeholders to achieve the business goals in regard of security and assess the result to control the expected results over time. Manage the BCM, update it and test it on semi-annually/ annually basis, coordinating with the ERM. Generate insights quarterly to report to the Leadership Management Team, and assess that our ISMS & BCM is working… Show more Manage the ISMS for LATAM & Caribbean (scope: 8 countries), through identifying risks and incidents; providing solutions accordingly. Follow up with Stakeholders to achieve the business goals in regard of security and assess the result to control the expected results over time. Manage the BCM, update it and test it on semi-annually/ annually basis, coordinating with the ERM. Generate insights quarterly to report to the Leadership Management Team, and assess that our ISMS & BCM is working properly on annual basis, following the ISO27001 criteria. As well, I'm in charge of contacting the vendors and negotiate with them the best solutions to the offices, as well I'm in charge of the local facilities in Panama. Show less

* Lead projects implementation* Supervise administration and facilities for LATAM & Caribbean, creating solutions and process to effectively deliver to internal clients.* Support offices’ relocations and support procurement department.* SLA data analyst, providing insights to Service Lines Managers.* Supervise, implement and comply with the ISO 27001 certification as Security Officer in LATAM & Caribbean.* Supervise, implement, comply and coordinate the BCM in LATAM &… Show more * Lead projects implementation* Supervise administration and facilities for LATAM & Caribbean, creating solutions and process to effectively deliver to internal clients.* Support offices’ relocations and support procurement department.* SLA data analyst, providing insights to Service Lines Managers.* Supervise, implement and comply with the ISO 27001 certification as Security Officer in LATAM & Caribbean.* Supervise, implement, comply and coordinate the BCM in LATAM & Caribbean.* Promoter of the Client Satisfaction surveys.* Provide support to Internal HR department to new hires, such interviews, filing, induction, coordinate internal activities for the employees.* Additional duties required to support and implement alongside the BPO Managers; reassuring that processes/services within the organization are not interrupted. Show less

Organizate and coordinate with the department to improve productivity, create strategies to achieve the set goals; coaching and assisting newhires and constant developing to personnel. Counselling users (clients).

To assist the English Professor during the course “Basic English for Senior Year Enginery Students”, planning and organization of the course, follow up with the students and counselling.

Provide information to the customers regarding billing, services and provide information regarding their account (English & Spanish Projects: Amazon – MetroPCS).