Anam Ahmed Email & Phone Number

Waterloo, On, Ca

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Kitchener, Ontario, Canada

• Resolved end user incidents, fulfilling requests and manage problems • Installed and supported PC/Mac hardware and software• Supported mobile devices and peripheral hardware• Supported meeting room systems (Zoom)• Asset tracking and inventory management• Prepared hardware and run auto pilot setup for new hires and enroll in onboarding tools• Processed account removals and purchase order management• Documentation writing for knowledge base

Cambridge, Canada

• Provided excellent frontline and remote service to College community at the Tech Bar including hardware, software troubleshooting, installing, and assisting with access issues• Assisted students registered with Accessible Learning Services regarding assistive hardware and software • Ensured effective delivery of services by reporting service issues and feedback from Tech Bar patrons to appropriate library staff• Created/updated documentation and training material on SharePoint and Office 365 • Delivered individual and group tutoring sessions• Monitored and maintained equipment in the library and Open Access labs across campus including monitoring printing supplies, reporting any issues to IT Services staff• Actively promoted Teach Me Tech services and other College resources such as LinkedIn Learning

Waterloo, Canada

• Assisted students understand concepts and scope of assignments• Reviewed class material, share learning strategies to help students increase learning skills

Waterloo, Canada

• Demonstrated experience dealing with difficult customers, deescalating emotionally charged situations and resolving customer issues in a timely and effective manner• Provided high calibre customer interaction as measured by call monitoring and customer satisfaction surveys• Captured all required data elements and other systems of record as required by training and operational procedures• Awarded certificate of achievement for being the top performer

Ontario, Canada

• Enforced theatre rules and regulations while being discreet and accessible to the patrons• Escorted patrons to their destination• Assisted patrons with special needs

Ontario, Canada

• Monitored students during exams; to ensure that they comply by academic integrity regulations• Assisted students with computer and provided immediate feedback• Confirmed that students receive approved accommodations

Karachi

• Instructed students by preparing lectures, role plays and exercises to provide academic support• Prepared examination questions and graded answer sheets to identify area of opportunities for the students• Successfully planned and developed effective course outlines for various business courses• Collaborated with instructors and coordinators to ensure compliance with HEC curriculum development policies

Karachi

• Demonstrated skills and abilities of a successful instructor during lecture hours of Business Communication • Emphasized on the importance of developing communication skills• Developed oral presentation skills of the students• Enabled the students to write effective good news, bad news, persuasive and sales messages

Ontario College Diploma, Information Technology

Achieved the status of Dean's Honor List Relevant Courses: Computer Systems Fundamentals IT Support Web Foundations Network Infrastructure.

Masters, Management Science, B+

Activities and Societies: • UW Volunteer, Volunteer Fair, Centre for Career Action, University of Waterloo, 2012 and 2010 • UW Ambassador.

Bachelor Of Engineering (Be), Telecommunications Engineering, A

Activities and Societies: Registered Engineer at Pakistan Engineering Council (PEC)• Conducted research on Globalization.