Anam Ahmed Email & Phone Number

Waterloo, ON, CA

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Kitchener, Ontario, Canada

• Resolved end user incidents, fulfilling requests and manage problems
• Installed and supported PC/Mac hardware and software
• Supported mobile devices and peripheral hardware
• Supported meeting room systems (Zoom)
• Asset tracking and inventory management
• Prepared hardware and run auto pilot setup for new hires and enroll in onboarding tools

Cambridge, Canada

• Provided excellent frontline and remote service to College community at the Tech Bar including hardware, software troubleshooting, installing, and assisting with access issues
• Assisted students registered with Accessible Learning Services regarding assistive hardware and software
• Ensured effective delivery of services by reporting service issues and feedback from Tech Bar patrons to appropriate library staff
• Created/updated documentation and training material on SharePoint and Office 365
• Delivered individual and group tutoring sessions
• Monitored and maintained equipment in the library and Open Access labs across campus including monitoring printing supplies, reporting any issues to IT Services staff

Waterloo, Canada

• Assisted students understand concepts and scope of assignments
• Reviewed class material, share learning strategies to help students increase learning skills

Waterloo, Canada

• Demonstrated experience dealing with difficult customers, deescalating emotionally charged situations and resolving customer issues in a timely and effective manner
• Provided high calibre customer interaction as measured by call monitoring and customer satisfaction surveys
• Captured all required data elements and other systems of record as required by training and operational procedures
• Awarded certificate of achievement for being the top performer

Ontario, Canada

• Enforced theatre rules and regulations while being discreet and accessible to the patrons
• Escorted patrons to their destination
• Assisted patrons with special needs

Ontario, Canada

• Monitored students during exams; to ensure that they comply by academic integrity regulations
• Assisted students with computer and provided immediate feedback
• Confirmed that students receive approved accommodations

Karachi

• Instructed students by preparing lectures, role plays and exercises to provide academic support
• Prepared examination questions and graded answer sheets to identify area of opportunities for the students
• Successfully planned and developed effective course outlines for various business courses
• Collaborated with instructors and coordinators to ensure compliance with HEC curriculum development policies

Karachi

• Demonstrated skills and abilities of a successful instructor during lecture hours of Business Communication
• Emphasized on the importance of developing communication skills
• Developed oral presentation skills of the students
• Enabled the students to write effective good news, bad news, persuasive and sales messages

Ontario College Diploma, Information Technology

Achieved the status of Dean's Honor List Relevant Courses: Computer Systems Fundamentals IT Support Web Foundations Network Infrastructure.

Masters, Management Science, B+

Activities and Societies: • UW Volunteer, Volunteer Fair, Centre for Career Action, University of Waterloo, 2012 and 2010 • UW Ambassador.

Bachelor Of Engineering (Be), Telecommunications Engineering, A

Activities and Societies: Registered Engineer at Pakistan Engineering Council (PEC)• Conducted research on Globalization of.