Product Associate
CurrentTeam Projects:- Collaborated with cross-functional teams from product planning to deployment. Responsibilities included analyzing business requirements, authoring PRDs, creating wireframes, briefing features to the tech team, and tracking development progress - all within Agile frameworks.- Worked on Shikho’s top revenue-earning features, including productization of a comprehensive exam module that serves 2 different types of exams [another one to be integrated].- Productized subscription management for free and paid users for the Free Trial feature on the CMS, boosting free-to-paid conversion by 52%.- Conducted customer interviews with the K12 segment, observing facial expressions and responses to gather actionable insights.Individual Contribution:- Automated the process of providing access to archived courses, reducing manual workload by 9%.- Resolved over 108 issues across customer experience, operations, and sales support, resulting in customer satisfaction and product reliability.
