Anthony Aikman Email & Phone Number

New York, Ny, Us

Reston, Virginia, Us

Established and led a transformational SaaS CoE responsible for the ACR's cloud platforms. Key accomplishments: Accelerated deployment cycle and improved release quality through process improvements, enabled Scrum Agile, Improved communication & transparency resulting in better collaboration with business stakeholders, Implemented two Salesforce orgs, Led re-platforming of websites from Sitecore XP to headless XM Cloud, Streamlined user support resulting in 60% reduction in time to resolve.Portfolio:- 2x Salesforce implementations (Core CRM, Clinical Trail Management) of Sales/Service Cloud + Experience portals & eCommerce- Okta SSO- Marketo - Sitecore XM Cloud (8websites)- Boomi iPaaS API platform

Atlanta, Georgia, Us

Managed multi-tenant Salesforce Service Cloud org serving Coca Cola's 12 North American Bottlers. Total Users: > 5,000 Order Volume: > $26 billion processed annuallyLed team of product owners & offshore resources. Capabilities supported: Customer Service/Contact Center, Account Management, Order Management, Equipment Management, and Field Services.Implemented Scrum Agile framework resulting in faster delivery of key enhancements, resource stabilization, and 20% cost reduction.

Fort Washington, Pennsylvania, Us

Managed Financial Service Cloud, Marketing Cloud, Five9 CTI, and Total Expert platforms. Partnered with senior leaders to develop the technology roadmap supporting a high volume DTC retention driven strategy.Led migration to Financial Service Cloud from Service Cloud to improve stability, reduce tech debt, and improve loan processing time by up to 20%.Built high-performing Salesforce CoE team of BAs, Admins, and Developers. Implemented Scrum Agile & DevOps methodologies resulting in faster iterations, improved quality & stability, and focus on delivering business value.

Wyomissing, Pennsylvania, Us

Partner with IT and Business senior leadership to establish and execute enterprise technology strategy as the IT product owner of Salesforce CRM & Marketing systems. Led full lifecycle implementations of Service Cloud, Marketing Cloud, and Pardot for >6,000 users across >40 geographically distributed casino & hotel properties serving a database of >22 million customers.Experience with all aspects of CRM, Loyalty marketing, Omni-Channel marketing, audience segmentation, offer delivery, and redemption.Established Enterprise Governance process resulting in improved communication & transparency.

Abu Dhabi, Ae

Worked with client (UAE Air Force) senior leadership to develop virtual training system requirements and select vendorsContent designer for all virtual training plans & products Contributed to the establishment and development of a key strategic capability for the UAEProduced and maintained all training documentation IAW Systems Approach to Training (SAT) standardsHelped attain US Joint Staff accreditation for the UAE Air Force JTAC program, the first program of its kind to be accredited outside of NATO

Reading, Pa, Us

Sole employee in the UAE. Responsible for business development, project delivery, contract management, and product management. Deployed four simulation systems to the UAE Armed Forces.

Arlington, Virginia, Us

OEF 4 combat veteran with a distinguished service record. Extensive leadership training and experience. Numerous awards including the Combat Action Badge & Air Assault Badge

Master Of Business Administration (M.B.A.), International Business

Strategic Thinking And Leadership For Growth

Bachelor’S Degree, Management