🚀 Result-Oriented Engineering Manager | Program Management Enthusiast 🚀🎓 Education, Interests & Achievements:As an Engineering Manager with over 3 years of experience in IT and project management, I am dedicated to enhancing customer satisfaction through cutting-edge solutions. My academic journey includes being a 2-time Research Scholar at CSUEB's Center of Scholar Research (CSR) Program, where I delved into the fascinating world of Higgs Boson particle research at CERN, Switzerland. Armed with an M.S. in Engineering Management and a B.S. in Computer Science, both with honors (Magna Cum Laude), I possess a GPA of 3.9 and a deep passion for technology-driven innovation.💼 Previous Job Experiences & Technical Skills:In my role as a Student Lead and IT Intern at CSU East Bay, I led a team of 12 student assistants to implement collaborative projects and established a hardware/software deployment team for faculty and staff. I successfully improved monthly and quarterly close procedures, reducing closing time by 30%. Additionally, I contributed to a 20% decrease in service response times and a 15% increase in asset uptime by developing reporting tools and refining processes. My expertise in ServiceNow, team management, collaboration, and Agile methodologies enabled me to drive operational efficiency.During my tenure as a Project Manager, I effectively liaised between product, IT, and sales teams, ensuring the seamless delivery of features on time. By proactively identifying and resolving engineering roadblocks, I achieved a 100% success rate in meeting feature deadlines. My exceptional communication skills facilitated a 90% adoption rate of new service processes and tools across multiple teams. Proficient in Agile, Scrum, budget management, and scope analysis, I also played a pivotal role in enhancing executive decision-making speed and operational transparency.🎯 Career Goals & Future Plans:Looking ahead, my career aspirations lie in leveraging my diverse skill set to lead impactful projects that drive business growth and customer satisfaction. I aim to further hone my project management acumen, fueling the success of cross-functional teams through effective collaboration and problem-solving. My vision includes continuous learning and staying at the forefront of technology trends to create innovative solutions that make a positive difference in people's lives.📞 Contact Details:I welcome you to reach out via LinkedIn messaging or at aaileensingh1@gmail.com. Let's collaborate, explore opportunities!