Amanda A. Email & Phone Number

Salt Lake City Metropolitan Area

Conduct post-acquisition business analyses to understand operational processes, employee roles, and daily workflows at newly acquired sites.Develop detailed Standard Operating Procedures (SOPs) for product integrations, including Billtrust, SAP Concur, and Sedona, ensuring seamless adoption.Collaborate with cross-functional teams to gather and document.

United States

Support new clients and their law firms in “on-boarding” them onto Carta – i.e., implementation of client’s capitalization table and securities on Carta Manage complex datasets with high integrity Migrate Clients Data to Carta’s Onboarding Spreadsheet in Excel. Coordinate and manage inputs needed from both the clients and their law firms Maintain the.

Salt Lake City Metropolitan Area

Led end-to-end implementation of ServiceTitan software for small to medium-sized businesses, ensuring seamless integration and successful deployment.Managed multiple simultaneous projects overseeing all phases from initial planning and requirements gathering to execution and post-implementation support.Developed and maintained comprehensive SOPs and KPIs.

Migrate existing Service Titan QuickBooks desktop customers over to Service Titan’s new QuickBooks web connector, a key integration that allows Service Titan customers to export their invoices to QuickBooks desktop. Troubleshoot IT/computer issues that come up in the implementation/migration process, such as with remote servers, incomplete downloads, etc..

South Jordan

- Oversee, Coordinate, and manage all aspects of the implementation for new and existing clients.- Communicate and manage internal and external implementation requirements and expectations.- Serve as a single point of customer contact during the implementation.- Assure client satisfaction.- Train the client through key product learning milestone for.

Salt Lake City, Utah

• Provide second-level technical support to consumers, external business partners, and internal business partners.
• System and software administration, development, documentation, testing, installation and training of internal and external business partners.
• Make recommendations and improves system by studying the products and analyzing support trends.
• Prepares technical reports by analyzing and summarizing the information and trends.
• Utilized ticketing systems such as Salesforce, Jira and Service Now; Used TRECS to track transactions, and Splunk to check error codes.
• Responsible for on-boarding external business partners who spend over 100k in American Express gift cards (Sales)

Provo, Utah Area

• Worked on the Intuit Project and provided tech support for QuickBooks Online for the Accountant customers.
• Use critical thinking skills to solve customer technical issue with the software
• Take control of the customer’s computer to fix technical issues.
• Solve conversion errors when the customer is moving from a desktop software to an online software and vice versa.
• Well trained in tech support through chats and phones.
• Utilized ticketing systems such as SharePoint and Siebel.

Provo, Utah Area

• Provides customers a positive shopping experience
• Regularly performs Manager on Duty (MOD) functions, such as opening and closing the store
• Drive productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Managed all front-end audit and cash compliance responsibilities
• Ensures a safe working and shopping environment while minimizing shrink and damages.

Provo, Utah

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests; Make Reservations and Check in Guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Made sure that the register was balanced before and after my shift

Provo, Utah

• Answered incoming calls and provided an outrageous experience for all clients by helping reshape/redefine their credit report
• Connected with clients and provided solutions for accomplishing their dreams through improved credit worthiness
• Maintained compliance with various regulations associated with credit repair services to deliver a straight forward and honest sale.
• Meet and exceed self-set sales goals (KPI)

High School Diploma

Interior Design Certificate, Interior Design