Managing the complete IT infrastructure of 3 Hotel units with 200 Keys and 5 Restaurant ,Shisha Outlets

Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.• Daily pick-up analysis, strategy adjustments and reporting.• Perform competitive benchmark studies and follow market trends.• Create and develop pricing strategies in conjunction with the individuality of each hotel.• Provide weekly dynamic forecast of expected results, variances and budget comparisons.• Manage and oversee strategy for all 3rd party distribution• Responsible for assessing, analyzing and pricing.• Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.• Ensure all related systems are configured correctly, validated and working to full capacity• Ensure web site booking process is maintained up-to-date and functional.• Ensure hotel personnel is fully competent in the use of all systems• Work in liaison with hotel sales and reservations departments as a team.• Conduct quarterly property performance review and develop strategic and tactical action.• Reduce the cost of distribution by finding new less expensive means of delivering business.• Prepare outline for and support the annual revenue budget process.• Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas.• Setting up backup and disaster recovery plans.• Solving customer queries in regards to invoices and online booking system.• Network processing, centralized and distributive network connection • Installing, configuring and administering network technologies • Maintain and troubleshoot the Windows server 2008 R2 and Server 2012• Active directory management, NTFS security, disk quota management • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP) • Windows Server 2012, Windows 10, Windows7, Active Directory, DNS, DHCP• IDS Next 6.5 Installation, Troubleshoot and Support

Implement Corporate Revenue strategies across 4 units (120 Keys)• Responsible for analyzing & optimizing performance of key market segments.• Monitor distribution channels, manage & control room inventories.• Collect market intelligence and analyze competition performance• Maintain rate parity across travel portals and optimize online sales.• Design & initiate GDS campaigns to increase market share & ROIs• Analyze Hotel performance and Co-ordinate with the unit Head’s to identify focus areas and strategies.• Prepare the annual room statistics and assist other revenue heads on the Business Plan production.• Conduct review meetings with the Reservations Manager to communicate strategy & train the Reservations team to develop actions for valley dates.• Updating & reinforcing Standard Operating Procedures

. Handled all arrangements for high profile guests that earned publicity for the hotel.· Maximized revenues by increasing the average daily rate (ADR) by working closely with Third party sites.· Responsible for Human Resources: benefits, hiring, and orientations.· Analyzed monthly P&L with detailed critique· Forecasted daily, weekly and monthly to accomplish budgeted revenues· Managed budget, payroll and capital investments in the property· Increased overall Quality Assurance and Guest Satisfaction results· Driving a sales and marketing strategy· Maintain good rapport with the owners and other stake holders

• Actively involved in Business Development and able to expand through Management Contract.• Planning & organizing accommodation, catering & other hotel services.• Meeting & Greeting customers & dealing with customer comments & feedback.• Effectively plans & prepares for all internal as well as external audits.• Responsible for strategic planning for overall growth, P & L, Sales & Marketing functions and guest service excellence.• Manage employee attrition and profitability as compared to budget.• Coordinate with the team & ensure employee acknowledgement & maintain a positive work environment• Setting best practices & strategies to overcome inadequacies and achieving robust business results.• Managing hotel funds astutely, authorize purchases and vendor payments.Hiring, inducting and conducting performance evaluations for Department Heads & all the key employees.• Developing the skills & abilities of all Staffs and directing them to work with their teams to strategize in order to maximize department’s performance and profitability. • Communicating with owners and corporate office regarding results and aligning.• Coordinate with the Sales & Marketing team on improving the brand visibility & product distribution.

• Implement Corporate Revenue strategies across 4 units (120 Keys)• Responsible for analyzing & optimizing performance of key market segments.• Monitor distribution channels, manage & control room inventories.• Collect market intelligence and analyze competition performance• Maintain rate parity across travel portals and optimize online sales.• Design & initiate GDS campaigns to increase market share & ROIs• Analyze Hotel performance and Co-ordinate with the unit Head’s to identify focus areas and strategies.• Prepare the annual room statistics and assist other revenue heads on the Business Plan production.• Conduct review meetings with the Reservations Manager to communicate strategy & train the Reservations team to develop actions for valley dates.• Updating & reinforcing Standard Operating Procedures

• Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.• Daily pick-up analysis, strategy adjustments and reporting.• Perform competitive benchmark studies and follow market trends.• Create and develop pricing strategies in conjunction with the individuality of each hotel.• Provide weekly dynamic forecast of expected results, variances and budget comparisons.• Manage and oversee strategy for all 3rd party distribution• Responsible for assessing, analyzing and pricing.• Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.• Ensure all related systems are configured correctly, validated and working to full capacity• Ensure web site booking process is maintained up-to-date and functional.• Ensure hotel personnel is fully competent in the use of all systems• Work in liaison with hotel sales and reservations departments as a team.• Conduct quarterly property performance review and develop strategic and tactical action.• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc).• Reduce the cost of distribution by finding new less expensive means of delivering business.• Prepare outline for and support the annual revenue budget process.• Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas.• Setting up backup and disaster recovery plans.• Solving customer queries in regards to invoices and online booking system.• Network processing, centralized and distributive network connection • Installing, configuring and administering network technologies • Maintain and troubleshoot the Windows server 2008 R2 and Server 2012• Active directory management, NTFS security, disk quota management • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP)

• Responsibility:• Prepared the environment for deployment of Windows Server 2012.• Analysed the hardware and software requirements of Active Directory. • Managed an Active Directory site; replication schedules, site links and boundaries, • used ADUC to create and manage computer, user and group accounts in an Active • Directory environment.• Diagnosed and resolved issues related to masters role failure and AD database.• Designed, planned and implemented Group Policy, delegation strategies and OU • structure.• Managing asset & inventory details.• Providing 24*7 technical supports for customers in various locations & Outlets.• Installation & Configuring and maintenance of windows server 2003 & windows • server 2008.• Installation & Configuring and maintenance of all the hardware’s, printers & systems • & network devices. • Installation, Configuration and maintenance of client Windows XP, Windows Vista, • windows 7 in pc’s & laptops.• Installation, Configuration and maintenance of SQL 2014 databases. • Installation, Configuration and maintenance of IBM servers through remote or • manual.• Installation, Configuration and maintenance of Trend Micro Worry free business • security 7.0 enterprise edition.• Installation, Configuration and maintenance of basic networking products (ZYWALL, • Switches & Routers).• Installation, Configuration and maintenance of various wireless Access points & • troubleshooting.• Installing, Maintaining all networked computers and server through Remote • Administration service.• Installing Mass OPERATING SYSTEM through GHOST&REMOTE INSTALLATION • SERVICE.• Hardware & peripherals Troubleshooting, Configuring.• Managing asset & inventory details.• Patches management through WSUS, WDS Server,SCCM & manual installation• LAN and WI – Fi (Hotspot) Maintenance above 90 Rooms Property.

Conducted client consultations for wireless LAN/WAN hardware and software, including networks, routers, and servers.Analysed business needs and recommended solutions.Identified technical problems and debugged hardware and software related to LANs/WANs.Helped develop and implement system verification and vulnerabilities tests, assess mission assurance factors, and construct risk mitigation plans.Architecture included quality of service configurations, router/switch configuration, capacity planning, and modernisation of supporting systems.Installed and monitored performance of wired and wireless networks to maximize operations.Responsible for advanced enterprise wireless LAN administration and design, mesh networks, and point-to-point and point-to-multi point topologies.Monitor, document, and control infrastructure performance for response, throughput, and availability.Resolve escalated hardware and software issues related to LAN/WAN.Identify opportunities and solutions for improving efficiency with emerging technologies, including Cisco routers/switches and wireless systems.

Windows Server 2003, Windows XP, Windows7, Active Directory, DNS, DHCP, Symantec Antivirus, Mithi Webmail Server etc.; Managing and maintaining windows Server 2003 based Domain Network with 50 + clients of XP on 4 specific Dell R310 series servers.Monitoring Performance and System Events.DNS Configuration and their management including DDNS Replication, DNS Forwarding etc.Group policy implementation for domain and auditing.Patch management using Microsoft Windows Server Update Services.MS Outlook 2003, 2007 Configuration and troubleshooting. Monitoring and Backup of servers.Install, configure and troubleshoot operating systems & other software.Reporting to IT HOD for service related reports (daily, weekly & monthly).Planning coordination and implementation of Networks.Installation, configuration and troubleshooting of Servers, clients and networking components.User and Security administration.Creation, deletion and updating objects of Active directory like Users, Public folder etc.Installation configuration and troubleshooting of Ant viruses.Installation, configuration, administration and troubleshooting of Desktop related issues.Creation/Deletion/Updating of Email Accounts.Updating User and Folder policies.Remotely support to users by Net meeting & Team Viewer. Troubleshooting problem regarding Emails in Clients System.Monitoring and Backup of servers

Handle User phone calls reporting Desktop and Application issuesTroubleshooting hardware issuesMaintaining inventory and managing new orders requiredWork timing 24/7 Visit vendor sites to troubleshoot and fix issues raisedWork on tickets raised and update/close them accordinglyPrinter Support for usersHelp users on application issues (mail & Ms office etc ..)Monitor internal infrastructureEscalate alerts to Engineers as per process and escalation matrixupdate documents as and when required Implemented Successfully and Managing IBM Server, Windows server 2008 R2, Microsoft SQL Server 2008 R2, Microsoft .net 2010 in 10 clients Installation and configuration of below SeversWindows Server 2003, 2008 R2 and 2012Domain, AD, Group Policy and Web HostingImplemented successfully and Managing Windows server 2008 R2, Desktop Operating System, Application software, antivirus software and update it.Installing and configuring Windows 8, Windows 7 and Windows XP Clients.Like System Performance Check and System Recovery.Used osTicket Tool to track, resolve and escalate trouble tickets.Manage user and computer accounts using Active Directory Services (Windows 2008)Manage user OU and applying policy in Windows Server 2008 Active Directory ServicesManage access to resources, design Group Scope and OU.Manage the user, computer environment by using Group Policy. Configure MS outlook and outlook express and LDAP configuration.Manage and monitor DHCP, Allocate IP addressing by using DHCP, Design DHCP scope.Resolve host names by using DNS. Resolve network basic input / output system (Net BIOS) names by using WINS. Secure network traffic by using IPsec and certificates. Manage and monitor network access. Administered and Configured MSSQ, SQL and IIS 6.0. and IIS 7.0Thorough understanding of TCP/IP, different protocols and OSI ModelAdministered Patchlink/Windows Software Update Services (WSUS – OS Update Delivery Solution)