Andrew Marshall Email and Phone Number

CAREER PROFILEI am proven Agilst & Transformation manager in the Financial Services industry. I have a proven track record of delivering small (10-100 FTE) to large (10k+ people) business transformation projects that include restructuring, process improvement and offshoring processes to hubs in Asia, both in person and remotely. My transformation projects have ranged from dealing and influencing C level executives on visualising work in a Scaled Agile environment, through to customer facing workers and improving their onboarding times.Having delivered projects in both the Agile and traditional methodologies I am able to balance the requirements of sponsors, stakeholders, and reporting requirements to achieve the best outcomes for all parties.I thrive in roles where I can lead and empower teams through servant leadership to do things their way, to achieve targeted outcomes that are clearly measurable. Recognised as someone who brings calm to complex and rapidly changing or stressful situations, I rationally prioritise problems, define the outcomes and deliver.AREAS OF EXPERTISEDriving Change• Led process improvement change initiatives delivering customer service.• Worked collaboratively to deliver organisational change to 10k employees.• Bring calm and order to stressful situations, and simplifying complex problems to focus on finding solutions.Product Owner/Management• Ability to prioritise and deliver for both IT and abstract products, such implementing ways of working. • Leading people through servant leadership and empowering them to deliver more.Project Management• Have project managed with Agile methodologies for 5 years, as a Project Manager and more recently Product Owner and Scrum Master, • Have led traditional\waterfall projects in highly regulated environments (such as offshoring) and hybrid agile-waterfall projects.Leadership• Strong Servant Leadership skills, I focus on empowering staff to do things their way to achieve great outcomes.• I create ‘clean air’ for Agile teams to work, removing distractions and blockers to let them work their way at pace and purely focusing on delivering.Stakeholder Relationships • Proven ability to establish strong stakeholder connections, including remotely across borders, demonstrated by my time in Manila.Offshore Transitions \ Managing Remote Teams• Transitioned middle and back-office functions into Asian business hubs (Manila & Bengaluru) resulting in over $5m p.a. cost savings, and improved oversight & reporting.