Aakarsh Anand Email & Phone Number

Bengaluru, KA, IN

• Provided comprehensive training on troubleshooting and debugging technical issues for over 5,000 unique APIs and integrations at Zapier.
• Contributed to the training of approximately 100 individuals, equipping them with skills in issue diagnosis, log analysis, and effective utilization of internal tools to address customer and partner concerns.
• Conducted training primarily via video calls (Zoom) with supplementary asynchronous guidance through Slack.
• Designed and delivered tailored "New Hire Training Programs" for individuals or small groups, as well as ongoing learning workshops for larger audiences.
• Served as a subject matter expert, assisting in planning and developing extensive segments of internal technical training materials and knowledge base, utilizing various mediums including text, video, and graphics.
• Managed the Learning Management System (LMS) to ensure content currency and accessibility.

Bengaluru Area, India

• I was promoted internally to Technical Process Trainer at IBM in December 2014, where I successfully trained over 250 individuals to provide remote technical support to a major banking group in Australia.
• Delivered and facilitated process training for batches of 20-25 trainees over a five-week period without supervision.
• Provided training across diverse technical and soft skill domains, effectively simplifying complex concepts for non-technical audiences.
• Managed trainee motivation and addressed concerns, disputes, and potential obstacles to ensure successful training outcomes.
• Developed training plans, lab exercises, presentations, and technical course materials to improve employee comprehension and retention.
• Engaged with key vendors, internal stakeholders, and colleagues across departments and geographic locations to maintain up-to-date and effective training content.

• Provided remote technical support to bankers of a major Australian banking group, demonstrating excellent client management skills at IBM from November 2013 to December 2014.
• Consistently contributed to meeting critical operational Service Level Agreements (SLAs), including Customer Satisfaction (CSAT), Average Handle Time (AHT), Average Speed of Answer (ASA), First Call Resolution (FCR).
• Utilized RHEL systems daily to remotely administer, manage, and provide global technical support for enterprise clients on Windows XP, 7, and 10 operating systems via phone, email, and chat.
• Conducted troubleshooting and resolved issues related to user and computer profiles, network connectivity, print queues, Windows OS, remote VPN access, virtual desktop interfaces, software deployment, data backup, and.
• Performed administrative tasks on user and computer accounts and guided OS reimaging for optimal performance.
• Remotely set up mailboxes, remote access services, shared drives, printers, scanners, teller machines, card swipe machines, and other bank branch hardware for users.

Bachelor Of Business Management (Bbm), Marketing

Education record