Heading the L.I.F.E (Logistics Infrastructure Facilities Engineering) function for Pan India consisting of 22 sites covering 1.4 Mn square feet area and 20000 employees, with a budget responsibility of USD 28 Mn. Accountable for Facility Management, Engineering & Maintenance, Vendor development, Contract management, EHS & Compliance, People management, MIS reporting, Strategy planning for cost reduction & bottom line improvement, Process & Systems development & implementation, New site development & Project management, to ensure growth objectives are met within time & budgetary constraints.Heading the Global Enterprise Travel team for EXL covering 27,000+ employees, with a budget responsibility of USD 36+ Mn. Accountable for end to end travel requirements including Flight reservations, Hotel bookings, Ground transportation, Per-diem calculation and Forex disbursement, Visa application. Event organization, Vendor development, Contract management, People management, MIS reporting, Strategy planning for cost reduction & bottom line improvement, Process & Systems development & implementation.

Responsible for overall Rooms Division Operations for the 160 room hotel. Including but not limited to Airport services, Ground transportation, Arrival and Registration experience, Rooming and Comfort, Housekeeping, Spa, Safety and Security, Departure, Billing. Profile creation.

Primary responsibility of managing the guests stay experience including Managing the Front desk operations, safety and security, Lobby upkeep, room assignment and invoicing.

Responsibile for Front desk team and shift operations. Registration, Profile management, room allotment and comfort experience of guest stay.

Responsible for guests registration, Profile creation and accurate billing.