1. Handled products such as Agile, Scrum, ITSM, and PMP.2. Managed the entire customer lifecycle for sales, including consultation, building, and maintainingrelationships.3. Successfully handled B2B and B2C accounts across senior-level corporate and major clientele.4. Achieved high customer satisfaction by ensuring delivery and quality standards.5. Developed and managed B2C sales throughout the US and Canada for Simplilearn's product portfolio.6. Experienced in sales forecasting and utilizing Salesforce CRM.

1. Prioritised customer satisfaction by ensuring high-quality business activities that maximizedorganizational quality, service, and profitability.2. Collaborated with instructors to ensure their timely arrival and adherence to established protocols while delivering classes.3. Maintained accurate and updated student class reports within the company CRM system upon sessioncompletion.4. Managed and handled both online and offline customer support inquiries effectively, utilizing inboundand outbound calls, email, WhatsApp chat, and social media in a timely manner.5. Addressed customer complaints by providing appropriate solutions and alternatives within establishedtimeframes, and followed up to ensure resolution satisfaction.6. Maintained meticulous records of all customer interactions, generating regular reports and compilingstatistics.Key Achievements: 1. Increased sales in HSR studio from Rs. 5000 to Rs. 42,000 in two month.2. Increased customer footfall from 2nos. to 14 nos.

1. Researching prospects and generating leads.2. Contacting potential and existing customers via phone, email, and in person.3. Preparing and sending quotes and proposals.4. Managing the sales process through specific software programs.5. Meeting daily, weekly, and monthly sales targets.Key Achievements: 1. Closed many deals of 1-4 Lakhs in sales of Neon signage board.

1. Coordinating daily restaurant management operations.2. Delivering superior food and beverage service and maximising customer satisfaction.3. Responding efficiently and accurately to customer complaints.4. Train new and current employees on proper customer service practices.5. Control operational costs and identify majors to cut waste.

1. Cultivated customer loyalty, promoted repeat customers and improved sales.2. Offered advice and assistance to customers and paid attention to their special needs / wants.3. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.4. Collected customer feedback and made process changes to exceed customer satisfaction goals.5. Leveraged sales expertise to promote products and capitalized on upsell opportunities.6. Increased customer satisfaction by regular feedbacks and survey from customer.7. Mentored new team members on POS system operation, customer service strategies and sales goals.Key Achievements:1. More than 150+ positive Zomato reviews for customer service.2. Target overachieved in 5 consecutive months.3. 100% target achieved throughout tenure.

1. Monitored food preparation, production and plating for quality control.2. Developed recipes and menus by applying the understanding of market demand and culinary trends.3. Directed activities of a team of skilled kitchen workers for preparing and serving meals.4. Prepared dishes for catering events or during high-volume shifts.