My work profile included but not limited to – setting up, coordinating and monitoring the execution of online project. Understanding client’s project objective and needs as well as devising, outlining and communicating InnovateMR ability to meet them.Analyzing the questionnaire and its logic and work with programmers to create a survey link for online fieldwork, testing links and data in excel.Foreseeing issues that would affect the project delivery and data and suggest effective solutions to minimize or avoid the impact. With experience in conducting different types of market research studies including Sample only, Ad-Hoc, Tracker, using different methodologies of ONLINE data collection helped me gained a tremendous knowledge while working at InnovateMR.

Managing relationship with client and taking care of every aspect from start to end of the project.Assigning work to both primary and secondary research teams.Sending RFQ’s and negotiating the bids with vendors.Regularly checking the data and call quality of projects internally.Managing and sharing business with vendors and working in a close partnership with them, resolve their quick queries and ensure once the project is live, it completes on expected time.Designing KRA’s for associates and senior associates.Coordinating with dialer and quality team to pull progress and quality reports.Identifying their day to day activities and hence derive key result areas.Periodically checking the KRA progress of every individual on quarterly basis.Reviewing the cost of interviews for projects to be outsourced.Lead and develop teams, focusing on development of direct reports. Create a supportive work environment.Informing seniors about daily progress of projects.Responsibilities also include the performance measurement of team & maintaining day end reports including POA.Also attended client meetings overseas on behalf of company. Managing all project related questionnaires and spec sheets of different geographies.Providing training to primary research and quality teams and ensuring everyone is on same platform.Handling work of entire shift.

Machwan communication was founded in 2002 and offers complete range of Marketing services to its clients worldwide.I am responsible for Market research projects including data collection,analysis and report writing of the market to it's preference,opinions,trends & plans used for corporate decision making.

Maintaining lead set records and achieving daily project targets with 100% quality. Taking sup calls and managing team during field work. Tracking quota and sub-quota’s during field work and share the same update with team members.Coordinating with survey programming, dialer team, voice quality and data quality department for getting best assurance on interviews.

Worked for FAC'S (Macy's store) as Sr.Customer Service Executive handling queries related to billing & fraud.