Aakash Ranjan Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

I worked to Build fabpik.in (An online marketplace for Kids essentials) from scratch. Handling Initial stage of onboarding sellers, Orders, and listing to approx 1 lakh products, 500+ Sellers and orders increasing every day. From doing Manual Testing to improving functionalities across the platform for better user experience, growth, and smooth functioning of all the modules.Led cross-functional teams across Product Management, Operations Management, Business Development, Content Management, Order Management, Customer Experience, and a part of Project Management and Digital Marketing to develop vision and strategy for fabpik.in by aligning strategy and approach, and ensuring execution across all elements of large-scale management. Defined process across all the teams.

Hyderabad, Telangana

 Driven the strategic initiatives centered on Customer Experience, operational efficiencies, proactive escalation management by collaborating with stakeholders like Logistics, Product, Customer Experience, Marketing and Strategy.  Setup a channel to handle the official social media accounts (Facebook and Instagram) and successfullyimplemented multiple Internal tools (CRM, Chat bots, etc.) for a better process, higher sales conversion, customer experience and SLA.  Build the Customer and Process-Centric culture across the organization

Bengaluru Area, India

 Increased the revenue by 3X times.  Developed Efficient and Premium Vendor Base for PAN India to ensure quality service to customers.  Managed end-to-end B2B and B2C customer life cycle: from customer on boarding to post service engagement withcustomers for better user experience.  Worked closely with design and tech team, gave multiple ideas for better user experience.

Bengaluru Area, India

 Worked with the cross-functional teams for process automation which led to reduction in customercomplaints and reduction in breach percentage of customer complaints, better SLAs.  Reduced the workaround time of Refund process across the organization.  Constantly monitored technical and operational errors while processing refunds for different paymentgateways and dashboard.  Analysis of CEO level and social media escalations on a regular basis for any issue related to refund, onlinetransactions and other payment related issues. Worked with high performing team for permanent andefficient solutions.  Fraud and Risk analysis.  Played a key-role during Big Billion days.