Aakash Sengar Email & Phone Number

Bengaluru, Karnataka, India

• Manages a team of security analyst researcher simultaneously researching and fixing reputation dispute with regards to email, web, and file reputation within Cisco Security product portfolio.• Triage malicious files, URLs, IPs, domains, emails etc.• Streamlining internal escalation processes while mitigating any process gaps. • Create training material and deliver trainings to new hires, teams where we collaborate daily (which are directly associated with our day-to-day work).• Bridging gaps between teams and promotes cross-collaboration with other teams.• Creates detailed processes, procedures, and documentation for internal and external use.• Strong knowledge of Cisco security products.

Bangalore Urban, Karnataka, India

• Triage internal and external escalations related to security efficacy, coverage, scoring, listing, and reputation determinations made by our security systems.• Provide third tier response to intrusion prevention, anti-virus, email and web security issues escalated from Various Sources (Cisco Internal or External)• Answer emails in ticketing queues and respond to alerts generated by monitoring systems• Contribute to the establishment of procedures and best practices for internal and external use• Work closely with tier four content and engineering teams

Bengaluru Area, India

• Providing the Best Customer Experience and Support in the industry.• Foundations to Success Engineer• Cisco Cloud TAC - Content Security Specialist (Email)• Experience in Virtualization technologies – ESXi• Deploying virtual ESA/WSA/SMA in the lab environment to reproduce issues and training.• Technical Troubleshooting, Root Cause Analysis, Trouble Ticket Resolution and taking care of the Escalated Service Requests.• Reproduce issue on lab appliance and perform the test with Microsoft Active Directory and Microsoft Exchange server and provide documentation.

• Drive clinical processes to add value to multiple returns streams• Lead projects to reduce returns and add quality to catalogue and products• Ensure strong controls exist and are implemented in day to day operations and that all the stakeholders are made privy of the daily stats.• Review the operating procedures frequently to ensure latest updates are captured.• Monitor and review KPIs regularly. • Timely escalation of any pertinent issues to management. • Remove key man dependency by way of cross training and knowledge sharing forums.• Review / Complete daily / weekly dashboards to reflect the health of the process.

Bhopal Area, India