Aakash Sengar Email & Phone Number

Bengaluru, Karnataka, India

• Manages a team of security analyst researcher simultaneously researching and fixing reputation dispute with regards to email, web, and file reputation within Cisco Security product portfolio.
• Triage malicious files, URLs, IPs, domains, emails etc.
• Streamlining internal escalation processes while mitigating any process gaps.
• Create training material and deliver trainings to new hires, teams where we collaborate daily (which are directly associated with our day-to-day work).
• Bridging gaps between teams and promotes cross-collaboration with other teams.
• Creates detailed processes, procedures, and documentation for internal and external use.

Bangalore Urban, Karnataka, India

• Triage internal and external escalations related to security efficacy, coverage, scoring, listing, and reputation determinations made by our security systems.
• Provide third tier response to intrusion prevention, anti-virus, email and web security issues escalated from Various Sources (Cisco Internal or External)
• Answer emails in ticketing queues and respond to alerts generated by monitoring systems
• Contribute to the establishment of procedures and best practices for internal and external use
• Work closely with tier four content and engineering teams

Bengaluru Area, India

• Providing the Best Customer Experience and Support in the industry.
• Foundations to Success Engineer
• Cisco Cloud TAC - Content Security Specialist (Email)
• Experience in Virtualization technologies – ESXi
• Deploying virtual ESA/WSA/SMA in the lab environment to reproduce issues and training.
• Technical Troubleshooting, Root Cause Analysis, Trouble Ticket Resolution and taking care of the Escalated Service Requests.

• Drive clinical processes to add value to multiple returns streams
• Lead projects to reduce returns and add quality to catalogue and products
• Ensure strong controls exist and are implemented in day to day operations and that all the stakeholders are made privy of the daily stats.
• Review the operating procedures frequently to ensure latest updates are captured.
• Monitor and review KPIs regularly.
• Timely escalation of any pertinent issues to management.

Bhopal Area, India