My objective was to increase sales by bringing in new clients for the company's flagship product, a temperature & humidity monitor. Collaborated with cross-functional teams to develop marketing and promotional campaigns to generate awareness among potentialcustomers.Analyzed existing client data to identify distinct customer segments & develop targeted marketing campaigns tailored to each segment. Achieved a significant increase in customer retention by providing exceptional customer service.Increased brand awareness and market presence through successful execution of marketing campaign.

• Collected primary & secondary data from clients to iterate the process of their needs so we could provide them with the most suitable solution.• Handled complex survey combinations and logics – what should be the target group, the size of the survey, what would be the best way of getting high hit rate among our users.• Boosted monthly revenue and meeting targets aligned by stakeholders.• Articulated technical requirements along with product managers as per client’s and business requirements.• Managed the survey scripting team of 8 members, taking care of their performance management, leave management, reviews, etc

• Understood the requirements of the clients and guide the team in the direction with the solutions and challenges faced.• Secured growth opportunities and initiating new projects.• Managed relationships with clients and stakeholders.• Formulated and lead cost-cutting initiatives for the organization.

• Delegations of projects utilizing the potential and skills of the team.• Support and resolution faced during complex survey scripts.• Coordinated with teams internally as well as externally to complete projects within deadlines.• Provided solutions and plan of actions to the clients and issues raised internally.• Analysed and monitored real time data through the database using SQL and Excel

• Survey Scripting on the company based software.• Analysed the demand of the customer and apply logics and patterns, covering each scenario for the best outcome for the client.