Aakash Vijay Email & Phone Number

Toronto, Ontario, Canada

• Supported the Restaurant AGM with hiring, assigning, training, evaluating and terminating employees• Documented, investigated, escalated and resolved all employee and guests incidents• Ensured exceptional service standards are consistently met and that activities are carried out effectively• Inspected dining room and storage areas to ensure compliance with health and safety regulations• Estimated front-of-house food and beverage needs, and supervised intake orders to ensure specifications• Reviewed financial information such as sales, inventory and costs to monitor budget• Met with other team managers to plan restaurant activities, and special events, share information, etc.• Performed other duties as required or assigned

Toronto, Ontario, Canada

• Managed daily cash outs, produced reports, and communicated variances.• Implemented certain strategies to achieve sales targets• Organized and participated in community events to build positive community support and relations• Ensured onboarding, training and supervision for all restaurant staff• Used Labour Cards to effectively manage payroll• Looked into opportunities to identify improvements in revenue and expenses• Ensured stations were appropriately staffed and stocked before the restaurant opened and throughoutshifts. Cooperated with the kitchen team by communicating necessary adjustments• Conducted frequent restaurant walk-throughs to assess cleanliness and determined preparation of FOHand BOH operations. Communicated strengths and opportunities with other managers and staff

Toronto, Ontario, Canada

• Check-in and check-out guests efficiently and accurately, following established procedures• Handled guest inquiries, requests, and complaints promptly and professionally• Maintained accurate guest records, including personal information, payment details, and special requests• Processed reservations and cancellations, ensuring accuracy and attention to detail

India

• Managed guest complaints and ensured issues are solved quickly and efficiently• Worked with other departments within the hotel such as sales and marketing to develop promotionalmaterials and strategies• Managed front office budget including staff salaries, office supplies and other expenses• Maintained records of guest interactions, financial transactions, and other important data• Reported to senior management regularly• Implemented security protocols, monitored security systems and responded to emergencies as needed• Hired new staff, and provided training and ongoing support to ensure they were successful in their roles

India

• Managed all incoming cash that is received by associates at the hotel• Reconciled daily cash deposits and made daily deposits at the local bank• Co-ordinated any cash drop discrepancies with department managers and employees• Worked closely with the front office and sales departments to ensure proper posting of cheques• Handled and researched all billing enquiries/credit card disputes in a timely and efficient manner

India

• Produced an accurate set of month-end accounts, with comparisons to forecast and previous periods• Prepared profit & loss accounts and the balance sheet for senior management• Assisted in preparing budgets and business planning, including projected room revenue• Reconciled bank statements• Chased late payments, reported bad debts and kept a careful eye on the cash flow

India

• Worked as an integral part of the team in capital markets• Conducted KYC (Know Your Client) procedures for retail and commercial clients• Conducted real-time risk assessment and monitored trades on the National Stock Exchange (NSE),Bombay Stock Exchange (BSE) and Futures for multiple clients• Monitored and analysed client’s portfolios daily, offered trading strategies and adjustments as necessary to senior management

India

India