Aakash Zaveri Email & Phone Number

Mumbai, Maharashtra, India

Bengaluru, Karnataka, India

• Agile Methodology: Owned the product backlog for mobiquity Pay, prioritizing features for a successful Minimum Viable Product (MVP) launch.• User-Centric Design: Collaborated with UI/UX designers to optimize the user interface, resulting in a 35% increase in user satisfaction.• Market Expansion: Led the initiative to expand mobiquity Pay's Total Addressable Market (TAM) from $250M to $1B by identifying new market segments and customer opportunities.• Strategic Pivoting: Successfully pivoted the product focus from a wallet-centric approach to a comprehensive payment solution, aligning the roadmap with market trends. This drove 40% user growth and 30% market share gain.• Data-Driven Approach: Led market research and user feedback initiatives to enhance product-market fit, leading to a 60% improvement in customer retention.• Customer Success: Managed key customer relationships, tailoring features to specific needs and achieving increased customer satisfaction and conversion rates.• Innovation & Growth: Championed the transformation of the group savings feature. This, through integration with a digital onboarding service provider, streamlined user onboarding and oversaw the development of a consumer portal, driving a 12% increase in customer acquisition and revenue growth.• Team Leadership: Mentored and empowered product team members, fostering a high-performing team that consistently delivered successful product releases.• Stakeholder Management: Effectively communicated product vision and roadmap to cross-functional teams, securing buy-in and alignment from key stakeholders.

Mumbai, Maharashtra, India

• Researched and developed a loan recollection strategy that improved the non-performing assets by 10%.• Supervised sourcing, underwriting and disbursement processes and rectified inefficiencies. • Streamlined the loan application process by 20% by developing an optimized SOP removing redundancies.

Pune, Maharashtra, India

• End-to-End Ownership: Managed the entire Billing and Revenue Management System (BRMS) for Vodafone Qatar, catering to over 2 million users. Gained in-depth subject matter expertise in the Vodafone Qatar market.• Process Optimization: Reduced incident count by 80% by conducting Root Cause Analysis (RCA) and recommending improvements to the development team.• Automation Champion: Automated the billing process, leading to a 30% reduction in man-hour effort.• Data & Analytics: Developed 7+ Key Performance Indicators (KPIs) on Oracle to analyze revenue performance and identify customer payment anomalies. Achieved an order processing success rate of 98%.• Revenue Integrity: Identified and helped recover approximately 50,000QR (approx.) in revenue leakage that had been occurring for the past 4 years in Vodafone Qatar.

Master Of Business Administration - Mba, Retail Management

Bachelor Of Technology - Btech, Information Technology